How to buy a travelcard
You can buy a new travel card in most kiosks, at Ruter's customer centre and service points, or here at Ruter.no (only desktop computers and only available in Norwegian).
If you need a new travel card immediately, you must buy the card at a staffed point of sale. If you buy a travel card at ruter.no, it will arrive by post in a few days.
A new travelcard costs NOK 50. Take good care of your card. It can be reused. We do not refund the travelcard
Order a new travelcard online (the webshop is only available in Norwegian)
How to use the travel card
Travelcard with ticket
You can have all of our different tickets on your travelcard. Validate the travelcard using a card reader the first time you travel to ensure that the ticket is activated and valid. This also applies to the disposable Impuls card.
Note that if you have a new ticket on the card "on hold", it will not be activated as long as there is time remaining on the old ticket. Always check the expiry date and time for the old ticket, and activate the new ticket accordingly. If you validate the card on each journey, you are always sure that you have a valid ticket.
Travelcard with pay-as-you-go credit
Validate your travelcard at a card reader every time you travel, and the price for one journey will automatically be deducted from your pay-as-you-go credit.
Top up your travelcard
Top up your travelcard with new tickets or pay-as-you-go credit when your card is empty. You can top up your card in ticket machines and kiosks, or at our customer service centre or service points. You cannot top up your card here at ruter.no.
Register your travelcard
All travelcards are initially unregistered, so that you may travel anonymously. However, this means that we are unable to assist you should you lose your travelcard. This entails that the tickets or pay-as-you-go credit on the card will be lost. The exception is if you can produce a receipt with a card number, in addition to a bank statement from your own account.
On the other hand, if you register your card, we can assist you if you are unfortunate.
Benefits of registering the travelcard
- Have the contents of the card you have lost, transferred to a new travelcard
- Gain access to MinSide where you can see the contents of your travel card or disable it
- Enable automatic renewal of 30-day tickets or automatic top up of pay-as-you-go credit
- Lend your travelcard to others when not using it yourself
MinSide and the page for registration of the travelcard are only available in Norwegian.
Frequently asked questions
Can many people use the same travelcard?
Yes. All our tickets are non-passenger-specific, so you can let others borrow your travelcard when you aren't using it yourself.
If many people are travelling together using one travelcard, they can buy a group ticket for a single journey.
How do I change the zones entered on my travelcard?
Would you like to change the zones entered on your travelcard? Take your travelcard to our Customer Service Centre at Jernbanetorget, one of our Service Points or the bus terminals (Oslo or Lillestrøm), and we will assist you.
NSB ticket - can I have NSB tickets on my Ruter travel card?
Yes, you can have tickets bought from NSB on Ruter's travel card.
Ruter's ticket equipment does not allow for activation of NSB tickets for travel outside of Oslo and Akershus.
The same applies if you have a ticket from Ruter on a NSB card.
I've lost my travel card - what should I do?
- Disable your travelcard on MinSide or call us at on phone 177, so that no one else can use it.
- Visit our customer centre or service points, and we'll help you transfer the contents of your travelcard to new card.
Remember! If you have disabled your card, it cannot be reactivated, but we can transfer the contents to a new card.
If you lose an unregistered travelcard, the tickets or pay-as-you-go credit on the card are lost, unless you can prove that it is your own travelcard that you have lost. An example of such proof is a receipt that includes the card number along with a bank statement from your own account.
Bring proof to our customer centre or one of our service points, and we will help you!
If you have the card number, we can also help you disable the travelcard so that no one else can use it.
What do I do if my card is damaged?
What do I do if there is an error in the ticket on my travelcard?
Take your travelcard and receipt to the sales outlet where you bought the ticket, to our Customer Service Centre at Jernbanetorget or one of our Service Points, and we will assist you.
Credit and ticket status - how can I see what is left on my travelcard?
You can check your credit balance and when your ticket is due to expire here:
- Ticket machines
- Staffed sales outlets
- Drivers at green regional buses
- Validators (a new ticket will be activated if you do not have a valid ticket)
- MinSide (it might take some time before the credit balance is fully updated)
Multiple tickets - can I have multiple tickets on my travelcard?
If you wish you can carry several types of ticket as well as pay-as-you-go credit on your travelcard at the same time.
If you have several types of ticket on your travelcard, they will be activated in the following order:
- 30-day ticket with automatic renewal
- Single ticket
- Period tickets (you may have one "active" and one "pending").
- Pay-as-you-go credit
- A valid ticket will always be given priority.
- It is a condition of the order of priority that you scan your travelcard within the zones for which the ticket in question is valid.
I forgot my travelcard - will I receive a fine?
Yes. You must always carry your travelcard when you travel. If not, you will risk receiving a fine during a ticket inspection.
Ruter's tickets are non-passenger-specific. For this reason it is not possible for you to prove whether you have forgotten your card at home, or whether it is being used by someone else.
Registered travelcard - will I be fined even if my travelcard is registered?
Yes. You will receive a fine during a ticket inspection if your ticket has not been activated for a new period, even if your travelcard is registered. This also applies if you have forgotten your card at home. Even if you have registered your card, the ticket remains anonymous and can be used by others.
The ticket isn't activated - will I receive a fine?
Yes. In order to be valid, your ticket must be activated using a validator. Otherwise you will receive a fine during a ticket inspection.
Scanning your card every time you travel means that you always have a valid ticket.
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