Terms and conditions

A full list of all of Ruter's travel regulations, terms and conditions.

Transport Regulations

Our Transport Regulations, which have been approved by the Norwegian Ministry of Transport and Communications, are part of the transport contract entered into between Ruter and our travelling customers.

Protection of personal data

Travel guarantee and taxi refunds

You may be entitled to a refund of taxi expenses if delayed for more than 20 minutes. Taxi expenses of up to NOK 550 are covered.

Ticket inspections

All our customers are solely responsible for carrying a valid ticket. Passengers who fail to produce a valid ticket during an inspection will receive a fine.

Ticket refunds

Have you bought a ticket you are unable to use?

Tickets, fares and conditions

RuterBillett app