Terms and conditions

A full list of all of Ruter's travel regulations, terms and conditions.

Ruter's Transport Regulations

Ruter's Transport Regulations, which have been approved by the Norwegian Ministry of Transport and Communications, are part of the transport contract entered into between Ruter and our travelling customers. Read more about Ruter's Transport Regulations.

Protection of personal data

Read more about Ruter's personal data protection policy.

Travel guarantee and taxi refunds

Here you will find details of Ruter's travel guarantee and current rules regarding taxi refunds in situations where you are delayed by 20 minutes or more travelling with us. Read more about Ruter's travel guarantee and taxi refunds.

Ticket inspections

Here you will find information about ticket inspections and fines.

Ticket refunds

Here you will find information about our current rules regarding replacement and refunds in connection with Ruter's tickets and travelcards.

Tickets, fares and conditions

Here you will find information about Ruter's tickets, fares and conditions of travel.

Ticket app (RuterBillett)

Here you will find information about terms and conditions when you use our ticket app RuterBillett.

Travelcard

Here you will find information about terms and conditions when you use Ruter's travelcard.