Transferring tickets

Did you lose your phone or damage the travelcard? Here you will find information on how you transfer your ticket to a new phone or travelcard.

To a new mobile phone or Ruter-app

When you log in to your profile on a new device, you'll have the option to transfer your period ticket to the new device. You can do this two times yourself. Don't hesitate to get in touch with us if you need to transfer more than two times.

If you haven't set up a profile, you can create one and add your ticket to it. Log in on your new device to transfer the ticket. Alternatively, contact us to get a refund for the remaining value of your ticket.

To a new mobile phone or RuterBillett app

You may transfer (restore) valid 7-, 30- and 365-day tickets to a new app.

You can transfer tickets to  a new RuterBillett app in four ways:

Automatically using iCloud or Google's back-up function
  1. Open the new app.
  2. You will be asked if you want to restore settings and content from your previous app. iCloud or Google's back-up function must have been be switched on when you bought the ticket.
  3. Follow the instructions on the screen.
  4. The app is restored and you will find your tickets under «My tickets».

Manually using your phone number

If you have stored your phone number in the previous app, you can transfer tickets with this number.

  1. Open the new app.
  2. Go to «Menu» then «Settings» and press «Restore previous app».
  3. Press «Phone number» and enter the registered number.
  4. A code will be sent via sms. Enter the code and follow the instructions.

Help from our Customer Service Centre

Call us on phone 177, and we will help you.

Call 22 05 70 70

Remember to have your app ID to the old app ready. You can find the app ID for the previous app on the receipts you received by e-mail when buying tickets. Don't have the receipt? We can assist you in finding your app ID. All we need is information on your payment method for buying tickets.

Manually using your app ID
  1. Open the new app.
  2. Go to «Menu» then «Settings» and press «Restore previous app».
  3. Enter your old app ID and password and press «Restore». If you haven't yet deleted the old version, you will find the app ID under «Settings». If you have deleted it, you will find the app ID on the receipt you got on email for the ticket you have purchased.
  4. Enter your password from the previous app and press «OK».
  5. The app is restored and you will find your tickets under «My tickets».

If you are travelling while waiting to have the ticket transferred, you must by a new ticket.

You may transfer your ticket twice at no extra cost. Additional transferrals cost 100 NOK, and you must contact our customer services centre.

To a new travel card

Lost or stolen travel card 

Have you lost your travel card and can prove that you are the rightful owner of the travel card? Get help to transfer the content of your travel card to a new travel card at our customer service centre Ruter S or at one of our service points. You have to pay NOK 50 for a new card.

The rightful owner is the person who has either registered the card in his/her name, or who, by way of a receipt with the travel card number and bank statement, can prove that he or she is the rightful owner of the travel card.

Customer centre and service points

Damaged or defective travel card

Has your travel card stopped working? We replace defective cards, without visible damage, free of charge. If your card has visible damage you must pay NOK 50 to transfer tickets or pay-as-you-go credit to a new card. Note that the card number must be legible.

You can get help to transfer tickets to a new travel card at our customer centre Ruter S or a service point.

Customer centre and service points