To a new mobile phone or Ruter-app
When you log in to your profile on a new device, you'll have the option to transfer your period ticket to the new device. You can do this two times yourself. Don't hesitate to get in touch with us if you need to transfer more than two times.
If you haven't set up a profile, you can create one and add your ticket to it. Log in on your new device to transfer the ticket. Alternatively, contact us to get a refund for the remaining value of your ticket.
To a new mobile phone or RuterBillett app
You may transfer (restore) valid 7-, 30- and 365-day tickets to a new app.
You can transfer tickets to a new RuterBillett app in four ways:
If you are travelling while waiting to have the ticket transferred, you must by a new ticket.
You may transfer your ticket twice at no extra cost. Additional transferrals cost 100 NOK, and you must contact our customer services centre.
To a new travel card
Lost or stolen travel card
Have you lost your travel card and can prove that you are the rightful owner of the travel card? Get help to transfer the content of your travel card to a new travel card at our customer service centre Ruter S or at one of our service points. You have to pay NOK 50 for a new card.
The rightful owner is the person who has either registered the card in his/her name, or who, by way of a receipt with the travel card number and bank statement, can prove that he or she is the rightful owner of the travel card.
Customer centre and service points
Damaged or defective travel card
Has your travel card stopped working? We replace defective cards, without visible damage, free of charge. If your card has visible damage you must pay NOK 50 to transfer tickets or pay-as-you-go credit to a new card. Note that the card number must be legible.
You can get help to transfer tickets to a new travel card at our customer centre Ruter S or a service point.
Customer centre and service points