Ticket refunds

Have you bought a ticket you are unable to use? Here you can find information on how you can cancel the ticket and obtain a refund.

  • Ticket refunds and the corona virus

    Would you like a refund for a period ticket in the RuterBillett app? Call us on 22 05 70 70. If you have your ticket stored in a travelcard, please follow the link below. Remember to state both your travelcard number and bank account number.

    We charge a NOK 100 administration fee for refunds.

    Apply for a refund

    The form says not to disclose personal information. Why do I have to state my account number and/or travelcard?

    Normally, we would ask for this information at a later stage in our correspondence with you. To speed up the refund process in this time of many applications, we ask you to state these details right away.

This is what you can get back

The refund is calculated from the day we receive the ticket from you.  

This is how much you may get:

  • Single tickets: Will not be refunded.
  • 24-hour tickets: Will not be refunded.
  • 7-day tickets: We will refund the remaining number of days.
  • 30-day tickets: We will refund the remaining number of days.
  • 365-day tickets: We will refund the remaining number of days based on the 300 days you have paid for, not the 365 days the ticket is valid for.

We do not refund the travelcard, only the ticket you have on the card. You pay NOK 100 per instance, which means that you must pay a fee for us to cancel and refund your ticket.

When you may get a refund

1. When you no longer will be travelling with us

If you for example move from Oslo and parts of Viken (formerly Akershus). 

2. You have unused or inactive tickets

These are refunded for up to one year from the date of purchase. After that, the tickets are invalid and cannot be refunded or activated. We do not refund more than two non-activated monthly tickets or one non-activated annual ticket per customer during one year. In the event of a price change, pre-purchased tickets must be activated within three months of the price change taking effect

Travelcard with pay-as-you-go credit

 Travelcard with pay-as-you-go credit is refunded for up to 3 years after being filled in on the travel card.

How to apply for a refund

Write to us or call us. Remember to bring the tickets you want refunded. Please note that single use paper tickets and tickets or pay-as-you-go credit on travelcards can only be refunded by visiting Ruter S.

Write, call or visit us