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This is what you can get back
The refund is calculated from the day we receive the ticket from you.
This is how much you may get:
- Single tickets: Will not be refunded.
- 24-hour tickets: Will not be refunded.
- 7-day tickets: A deduction of 1/7th of the price of the ticket for each day (or part of a day) since the ticket was activated.
- 30-day tickets: A deduction of 1/30th of the price of the ticket for each day (or part of a day) since the ticket was activated.
- 365-day tickets: A deduction of 1/300th of the price of the ticket for each day (or part of a day) since the ticket was activated.
We do not refund the travelcard, only the ticket you have on the card. You pay NOK 100 per instance, which means that you must pay a fee for us to cancel and refund your ticket.
When you may get a refund
1. When you no longer will be travelling with us
If you for example move from Oslo and Akershus.
2. You have unused or inactive tickets
These are refunded for up to one year from the date of purchase. After that, the tickets are invalid and cannot be refunded or activated. We do not refund more than two non-activated monthly tickets or one non-activated annual ticket per customer during one year. In the event of a price change, pre-purchased tickets must be activated within three months of the price change taking effect
Travelcard with pay-as-you-go credit
Travelcard with pay-as-you-go credit is refunded for up to 3 years after being filled in on the travel card.
How to apply for a refund
Write to us, visit our customer service centre Ruter S or call us. Remember to bring the tickets you want refunded. Please note that single use paper tickets and travelcards can only be refunded at Ruter S.