Automatic top-up of pay-as-you-go credit

If you wish to ensure that you always have pay-as-you-go credit on your travelcard, you can set up automatic top-up.

How to get automatic top-up

You can buy a new travelcard with automatic top-up at our customer service centre or service points. If you already have a travelcard you may also get help with automatic top-up at Lillestrøm bus terminal.

Opening hours and addresses for our customer service

How automatic top-up works

  1. Validate the card when travelling.
  2. If the balance drops below NOK 50, the card will be topped up.
  3. You will receive an invoice by post or in your online bank when the travelcard is topped up. Choose electronic invoice or automatic debit in your online bank, to avoid the NOK 50 invoice fee.
  4. If you wish to set up automatic top-up for a child between 15 and 18 years of age at a customer centre, the child must attend to provide consent for the processing or personal data.

Travelcard with automatic top-up will be registered, and you may create MinSide (My Page).

About the travelcard

Questions and answers

Credit and ticket status – how can I see what is left on my travelcard?

You can check your credit balance and when your ticket is due to expire here:

  • Staffed sales outlets
  • Drivers at green regional buses
  • Validators (a new ticket will be activated if you do not have a valid ticket)
  • MinSide (it might take some time before the credit balance is fully updated)

Terminate the automatic top up - how do I do it?

If you want to terminate your automatick top up, you must visit our Customer Service Centre at Jernbanetorget, or one of our Service Points at the Metro stations at Jernbanetorget, Nationaltheatret and Majorstuen.

Addresses and opening times for customer service

If you are unable to visit us in person, you can send your travelcard to:

Ruter's Customer Service Centre
Jernbanetorget 1
0154 Oslo

Tell us if you want your travelcard to be returned.

Change zones or top-up amount - how do I do it?

If you want to change your zones or top-up amount (pay-as-you-go credit), the new data must be entered on your travelcard. Take your card to our Customer Service Centre at Jernbanetorget, and we will help you.

Adresses and opening hours for customer service

My new ticket/credit fails to download - what do I do?

Hold your travelcard still against the validator for a few seconds more. If this doesn't help, try another validator, or take your card to our customer service centre Ruter S at Jernbanetorget.

Adresses and opening times for customer service

Will the ticket on my travelcard automatically be updated to "Senior" when I reach my 67th birthday?

No, unfortunately. You will have to get the information on your card changed. Visit our Customer Service Centre at Jernbanetorget, our Service Point at the Metro stations at Jernbanetorget, Nationaltheatret and Majorstuen, and we will help you.

Addresses and opening times for customer service

Will the ticket on my travelcard be automatically updated to "Youth" or "Adult" when I reach my 18th/20th birthday?

No, unfortunately. You will have to get the information on your card changed. Visit our Customer Service Centre at Jernbanetorget, our Service Point at the Metro stations at Jernbanetorget, Nationaltheatret and Majorstuen, and we will help you.

Addresses and opening times for customer service

Change payer for the subscription

If you want to change who is paying for the subscription you must complete this form:

Change of Payer Form (only in Norwegian)

You can take the form in person to our Customer Service Centre at Jernbanetorget, or send it by post to:

Ruters kundesenter
Postboks 1030 Sentrum
0104 OSLO

Addresses and opening times for customer service