Automatic renewal of 30-day tickets

Set up automatic renewal, so you don't have to remember to renew the ticket. The 30-day ticket can be renewed automatically on your travelcard.

How to get automatic renewal

You can buy a new travelcard with automatic renewal at our customer service centre or service points.

Opening hours and addresses for our customer service

How automatic renewal works

  • A new 30-day ticket is automatically registered on the travelcard the first time you validate the card after the previous ticket has expired.
  • You will receive an invoice by post or in your online bank when you have renewed the ticket. Choose electronic invoice or automatic debit in your online bank, to avoid the NOK 50 invoice fee.
  • If you wish to cancel renewal, all you need to do is avoid validating the travelcard when the previous ticket has expired.
  • If you wish to set up automatic renewal for a child between 15 and 18 years of age at a customer centre, the child must attend to provide consent for the processing or personal data.
  • Travelcard with automatic renewal will be registered, and you may create MinSide (My Page).

About the travelcard

Questions and answers

Credit and ticket status – how can I see what is left on my travelcard?

You can check your credit balance and when your ticket is due to expire here:

  • Staffed sales outlets
  • Drivers at green regional buses
  • Validators (a new ticket will be activated if you do not have a valid ticket)
  • MinSide (it might take some time before the credit balance is fully updated)

Suspend or terminate the automatic renewal - how do I do it?

Suspend automatic renewal

If you don't need a new 30-day ticket when your current one expires, you simply stop scanning your card after the expiry date. A new ticket will be downloaded and activated the first time you scan your card again.

Terminate automatic renewal

If you want to terminate your automatic renewal permanently, you must visit our Customer Service Centre at Jernbanetorget, or one of our Service Points at the Metro stations at Jernbanetorget, Nationaltheatret and Majorstuen.

If you are unable to visit us in person, you can send your travelcard to:

Ruter's Customer Service Centre
Jernbanetorget 1
0154 Oslo

Tell us if you want your travelcard to be returned.

Addresses and opening times for our Customer Service Centre

Change zones or top-up amount - how do I do it?

If you want to change your zones or top-up amount (pay-as-you-go credit), the new data must be entered on your travelcard. Take your card to our Customer Service Centre at Jernbanetorget, and we will help you.

Adresses and opening hours for customer service

My new ticket/credit fails to download - what do I do?

Hold your travelcard still against the validator for a few seconds more. If this doesn't help, try another validator, or take your card to our customer service centre Ruter S at Jernbanetorget.

Adresses and opening times for customer service

Will the ticket on my travelcard be automatically updated to "Youth" or "Adult" when I reach my 18th/20th birthday?

No, unfortunately. You will have to get the information on your card changed. Visit our Customer Service Centre at Jernbanetorget, our Service Point at the Metro stations at Jernbanetorget, Nationaltheatret and Majorstuen, and we will help you.

Addresses and opening times for customer service

Will the ticket on my travelcard automatically be updated to "Senior" when I reach my 67th birthday?

No, unfortunately. You will have to get the information on your card changed. Visit our Customer Service Centre at Jernbanetorget, our Service Point at the Metro stations at Jernbanetorget, Nationaltheatret and Majorstuen, and we will help you.

Addresses and opening times for customer service

Change payer for the subscription

If you want to change who is paying for the subscription you must complete this form:

Change of Payer Form (only in Norwegian)

You can take the form in person to our Customer Service Centre at Jernbanetorget, or send it by post to:

Ruters kundesenter
Postboks 1030 Sentrum
0104 OSLO

Addresses and opening times for customer service