When you use the Ruter app, you have the option to keep your travel data practically anonymous to Ruter and still have access to basic functions such as journey planning and ticket purchase. This applies even if you register your payment information for later use, as card and/or account details are stored only by the payment services and not Ruter.
You can also add your Home and Work addresses (favourites). If you do not register, these will only be stored locally in the app.
Read more about your personal data protection rights in Ruter's services
The Personal Data Act at lovdata.no (in Norwegian)
Purpose of processing data
Ruter processes personal data such as IP address and GPS positions to be able to respond to the requests you make via our app for journey planning and ticket purchases.
Legal basis
The legal basis for data processing is to fulfil our agreement with you on ticketing and, if you wish, journey planning.
What we process
- Short-term processing of IP addresses when your mobile phone sends a request for a ticket or other information to our system
- Short-term processing of GPS position, to be able to show you the way to the nearest stop, if you choose to activate this function
- Short-term processing of GPS position, to be able to show you the weather forecast
We only process your data to the extent necessary to achieve the purposes described above.
Access and use
IP address and GPS position are not available to Ruter's employees. They are only stored for a few seconds in our technical systems and are deleted immediately.
You have the right to data portability, and to access, correct and delete data stored about you. However, we cannot give you access to IP addresses and location data as we do not store this. But we can give you a confirmation that our processing complies with the way we have described it in this Statement.
Read more about your rights regarding personal data protection in Ruter's services
As we do not store your personal data, it cannot be disclosed to third parties.
Storage and deletion
IP address and GPS position are not stored and are deleted immediately.
Cloud solutions
We use the external service provider Amazon Web Services (AWS) for cloud storage. Information is stored within the European Union. All data traffic takes place over a secure connection (HTTPS). There is limited access to the information.
Personal data protection at Amazon Web Services
Permissions on your mobile phone
For the Ruter app to work properly, the app must have access to certain features on your phone. You can choose to turn off these accesses and still use the app, but some features will then either not be available or will not work optimally. You can turn off the accesses in your phone settings.
When you allow the app to access your location, only the app itself can see where you are. Ruter will only process the information to respond to journey queries, and the information is deleted straight away. Ruter and our employees will never see or store data about your movements.
Permissions for iPhone
Location
For finding your location, so you can see nearby stops, where you are on the map, the weather forecast, have search results sorted by where you are and find routes to or from where you are. You can search for stops and addresses even if location services are turned off.
Notifications
For sending notifications of delays and service disruptions, notify you before a ticket or your payment cards expire. If notifications are switched off, you can still buy tickets and see service disruptions in the app.
Camera
For adding card information when purchasing a ticket if you do not want to enter the card details manually.
Background update
For sending alerts to the app.
Mobile data
For communicating with Ruter when using the app. You have to enable mobile data or wifi to perform actions in the app.
If you wish to disable this permission, go to Ruter in your phone settings.
Permissions for Android
Access accurate locations (GPS and network based)
For finding your location, so you can see nearby stops, where you on the map, the weather forecast, have search results sorted by where you are and find routes to or from where you are. You can search for stops and addresses even if location services are turned off.
Receive data from the internet
For communicating with Ruter when using the app. You need to turn on mobile data or be connected to wifi, to perform actions in the app.
See network connections
For sending immediate error messages if the network is unavailable. This is to send you a quick message, so you don't need to wait unnecessarily long.
Camera
For adding card information when purchasing a ticket if you do not want to enter the card details manually.
If you wish to disable this permission, go to Ruter in your phone settings.
Statistics
We want to make the Ruter app better. We use the Amplitude analysis tool to collect anonymous information about the use of the service. The usage information is sent to us anonymised and cannot be linked to you as a user – regardless of whether you have registered a profile or not. IP addresses and other identifying information are neither stored nor logged.