The RuterBillett app and privacy

Privacy, access and statistics when using the RuterBillett app.

When using the RuterBillett app, you can travel anonymously with Ruter. This applies even if you register payment details for subsequent use. This is because it is the payment Processor, not Ruter, who store your credit card/account details.

The Personal Data Act at lovdata.no (In Norwegian)

Purpose

Ruter processes personal data in order to provide you with more personal and better follow-up of your customer relationship and to provide supplementary services. If you for example don't have access to your mobile phone and want the ticket transferred to another phone.

What we process

We process the following information about you:

  • Customer data: Mobile phone number.
  • Sales information: Information from the sale of a ticket or topping up/use of pay-as-you-go credit such as time of purchase, amount, ticket type and which zone the ticket is valid for.

We only process your information if you have given your consent for this, or to comply with a subscription agreement with you. You may withdraw this consent at any time, or terminate the agreement.

Access and use

Access to data concerning you is limited. You have the right to access and correct data, to transfer data and to delete information that is stored about you.

Read more about you rights under Privacy in Ruter's services

We will not disclose your data to third parties unless ordered to do so by public authorities.

Storage and deletion

Your data is saved and deleted according to the following:

  • Your customer data will be stored for as long as you have consented to storage.
  • If you withdraw your consent, we will delete your customer information within 14 days.
  • Sales information is stored for up to 365 days after the ticket has expired or alternatively 365 days after the complainant has forwarded a written claim to Ruter concerning an issue with their trip. This is in order to process the customer's right of appeal to the Transport Appeals Board.

See the regulations relating to the transport complaints board section 5-2

Accesses on your phone

In order for RuterBillett to work optimally, the app needs access to certain accesses on your phone. You may choose to turn off these accesses on your phone to, but certain features on our app may then either not be available or not function optimally. You turn off access in the settings on your phone.

Access for iPhone

Location

Used in connection with ticket purchases so that RuterBillett can automatically suggest a ticket based on the zone in which you are located. You can still purchase a ticket even if the location function is turned off, but you must manually enter the stop or station from which the ticket will apply.

Contacts

Used when sending tickets to phone numbers stored in your contacts.

Notifications

Used to send notifications when tickets and payment cards expire. You can still purchase a ticket even if the notification function is turned off.

Background App Refresh

Used at night when updating your control code and today's picture so that next day you always have the valid code and picture ready for a ticket inspection. You can still purchase a ticket even if the background update function is turned off.

Mobile Data

Used when communicating with Ruter during ticket purchases. If the app's access to mobile data is blocked, you can only buy a ticket if you have access to a wireless network (Wi-Fi). You must also have network access in order to display the control code and today's picture during a ticket inspection.

If you want to block access, you can do so from your phone on RuterBillett's "Settings" page.

Access for Android

Read phone status and identity

Used to protect your ticket from counterfeiting by linking it to your phone's unique ID. RuterBillett does not have access to make phone calls.

Access precise location (GPS and network-based)

Used in connection with ticket purchases, so that RuterBillett can automatically suggest a ticket based on the zone in which you are located. You can still purchase a ticket even if the location function is turned off, but you must manually enter the stop or station from which the ticket will apply.

Receive data from internet

Used to facilitate communication with Ruter's ticketing system when purchasing and downloading tickets to your mobile.

Receiving data from the internet

Used when receiving error messages and information from Ruter's ticketing system.

View network connections

Used during rapid receipt of error messages if the network goes down. This is to enable the customer to get fast notification and not to have to wait for an unnecessarily long time.

Run from start-up/Autostart from start-up

Used to send notifications when tickets and payment cards expire.

Prevent the phone from sleeping

Used to safeguard communication between your phone and Ruter's ticketing system.

Control of vibration function/vibrator

Enables vibration on notifications.

Read synchronisation settings

Used to ensure that period tickets are updated automatically with a control code and today's picture.

Use fingerprint hardware

To use fingerprint as an alternative to password.

Read your contacts

Used when sending tickets to phone numbers stored in your contacts.

Control near field communication

Used when reading the content of a travel card.

If you want to block access, you can do so from your phone using the "Settings" page.

Statistics

We want to improve the app, and use Google Analytics in RuterBillett to collect information on usage. This information is sent anonymously to us, and cannot be linked to you as the user. If you however do not want to share your usage information, you can turn off this feature under "Settings" in the app.