RuterBillett app

The app works for overseas phone numbers, and is also available in English.

You can only use Visa and MasterCard from these European countries:

• Austria
• Belgium
• Britain
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Iceland
• Ireland
• Italy
• Latvia
• Lithuania
• Netherlands
• Norway
• Poland
• Slovakia
• Sweden
• Spain
• Switzerland

• Single tickets, 24-hour tickets, 7-, 30- and 365-day tickets can be purchased up to seven days before you use them.

You can choose when you want to activate the ticket in the display window "Confirm purchase". The ticket is activated automatically at the time you entered when you purchased it. You can change the start time up to three times. Non-activated tickets can also be cancelled.

You should buy your ticket before you get on board or pass through the control zone at a Metro station. In order to avoid people delaying their purchase until they see the ticket inspector coming, there is a delay of 2 minutes before the ticket becomes valid.

You can get on board when the ticket has the status "Confirmed - boarding permitted" and the countdown started.

No. It isn't possible to have the same ticket on several devices.

If you have stored your bank card number, call Ruter on 177. We will remove the payment reference and prevent any new tickets from being purchased using your phone.

How you transfer your ticket to a new phone

A ticket which has been downloaded and activated (with boarding permitted) is regarded as having been used. Non-activated (non-started) tickets can be cancelled in the app.

Normally we do not provide refunds on our tickets, but there are some exceptions.

See when you can get a refund

If you want a receipt produced automatically every time you buy a ticket, enter your e-mail address under «Settings». You can choose which types of ticket you want a receipt for.

You can also get a receipt for both valid and expired tickets manually after the purchase. Go to «My tickets», select the ticket you want a receipt for and press the three dots in the upper right corner.

We encourage all our customers to obtain receipts by e-mail. A receipt contains important information which you will need if you lose your ticket. This might happen, for example, if you change or lose your phone, de-install the app, or reset to factory settings.

How to find your app ID

1. Open the menu in the app
2. Go to "Settings"
3. Scroll to the bottom of the page
4. There you will find an ID comprising ten digits or letters (xxxx-xxxx-xx)

Did you lose your phone or delete the app? You can find the app ID for the previous app on the receipts you received by e-mail when buying tickets. Don't have the receipt? Contact our customer centre on phone no. 177, and we'll assist you in finding your app ID. All we need is information on your payment method for buying tickets.

When do you need the app ID?

• When transferring 7, 30 or 365 day tickets to a new app or mobile phone.
• When you contact us in the event of errors, so that we can assist you.

Note that the app ID is unique to your phone. Never post the app ID on Facebook or Twitter where others may gain access to it. Get in touch on phone 177 or the contact form if you are required to provide your app ID.

How you transfer tickets to a new app or mobile phone

Contact us

Your phone must be online when buying the ticket. The phone must also be online for a ticket inspection, if today's picture and control code have not already been downloaded locally to your mobile phone.

You can buy tickets for your entire party and store all the tickets on your phone. Note that you will have to travel as a group so that everyone can present their ticket in the event of a ticket inspection.

You can also buy tickets that can be picked up by a different phone if you are not travelling together. Go to "Menu" and select "For another phone". Remember that the recipient must have a smartphone and the RuterBillett app installed.

Travelling with groups

If there is a fault in our ticket app, ticket inspectors, drivers and ticketing personnel will be notified and you will be permitted to travel. If you are unable to obtain a valid ticket by other means, you will not receive a fine. If the app is out of order due to technical faults for which Ruter is responsible, a message will appear in the app allowing you to travel ticketless during the following 30 minutes. You must show this message to the driver (on buses and trams), ticketing personnel (on ferries) or the ticket inspector.

Yes. You must always carry your ticket when you travel. If not, you will risk receiving a fine during a ticket inspection.

Ruter's tickets, both on mobile and travelcard, are non-passenger-specific. For this reason it is not possible for you to prove whether you have forgotten your card at home, or whether it is being used by someone else.