Contact us

Do you have questions or need help? Here you can find answers to some of the most common questions we receive. You can also call us or fill out our contact form.

You can find answers to many questions without having to call or write to us. Here are topics we often respond to, and which others are curious about.

Frequently asked questions to us

Our contact information

Didn't find the answer to your question? Contact us by phone or through the contact form.

Contact us by phone 22 05 70 70.

Requests for ticket refunds or taxi expenses must be submitted in writing to us, with a valid receipt attached.

Write to us via our contact form

Our opening hours

Monday – Friday: 07:00 AM – 08:00 PM
Saturday: 09:00 AM – 06:00 PM
Sundays, public holidays and bank holidays: 10:00 AM – 04:00 PM

Customer Service

Visit us at the Ruter S customer center at Jernbanetorget or one of our service points.

See address and opening hours

Ruter S Customer Service Center at Jernbanetorget

You can find us on the first floor of the tower in front of Oslo Central Station.

Address: Jernbanetorget 1, lower level, 0154 Oslo

Opening Hours
Monday – Friday: 09:00 AM – 08:00 PM
Saturday: 09:00 AM – 06:00 PM
Sundays, public holidays and bank holidays: 10:00 AM – 04:00 PM

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Jernbanetorget Subway Station

You will find the service point by the entrance to the westbound platform.

Opening Hours
Monday – Friday: 07:00 AM – 07:00 PM
Saturday: 10:00 AM – 06:00 PM (Easter Eve: 10:00 AM – 04:00 PM)
Sunday and public holidays: Closed

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National Theatre Subway Station

You will find the service point by the entrance to the westbound platform.

Address: National Theatre Subway Station, Johanne Dybwads plass

Opening Hours
Monday – Friday: 07:00 AM – 07:00 PM
Saturday: 10:00 AM – 06:00 PM (Easter Eve: 10:00 AM – 04:00 PM)
Sunday and public holidays: Closed

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Majorstuen Subway Station

You can find the service point in the entrance area just behind the Majorstuhuset.

Address: Majorstuen Subway Station, Valkyriegata 8

Opening Hours
Monday – Friday: 07:00 AM – 07:00 PM
Saturday: 10:00 AM – 06:00 PM (Easter Eve: 10:00 AM – 04:00 PM)
Sunday and public holidays: Closed

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Reuters' headquarters

Switchboard: 40 00 67 00

Mailing address: Ruter's customer service, P.O. Box 1030 Sentrum, 0104 OSLO.

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Arranged transportation and school transport

Paratransit (TT)

See if you can find answers on our pages about TT. You can also call our customer center at phone number 04521.

School transport

More information about school transport can be found here. Do you have questions about school transport? Ruter is responsible for transport in Akershus, while Oslo municipality is responsible for Oslo.

Contact form for school transport

You can also call us at 24 20 20 33.

Something concerning the train service? Contact Vy directly.

See also:

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