Contact us
You can find answers to many questions without having to call or write to us. Here are topics we often respond to, and which others are curious about.
Frequently asked questions to us
Our contact information
Didn't find the answer to your question? Contact us by phone or through the contact form.
Contact us by phone 22 05 70 70.
Requests for ticket refunds or taxi expenses must be submitted in writing to us, with a valid receipt attached.
Our opening hours
Monday – Friday: 07:00 AM – 08:00 PM
Saturday: 09:00 AM – 06:00 PM
Sundays, public holidays and bank holidays: 10:00 AM – 04:00 PM
Customer Service
Visit us at the Ruter S customer center at Jernbanetorget or one of our service points.
See address and opening hours
Ruter S Customer Service Center at Jernbanetorget
You can find us on the first floor of the tower in front of Oslo Central Station.
Address: Jernbanetorget 1, lower level, 0154 Oslo
Opening Hours
Monday – Friday: 09:00 AM – 08:00 PM
Saturday: 09:00 AM – 06:00 PM
Sundays, public holidays and bank holidays: 10:00 AM – 04:00 PM
Jernbanetorget Subway Station
You will find the service point by the entrance to the westbound platform.
Opening Hours
Monday – Friday: 07:00 AM – 07:00 PM
Saturday: 10:00 AM – 06:00 PM (Easter Eve: 10:00 AM – 04:00 PM)
Sunday and public holidays: Closed
National Theatre Subway Station
You will find the service point by the entrance to the westbound platform.
Address: National Theatre Subway Station, Johanne Dybwads plass
Opening Hours
Monday – Friday: 07:00 AM – 07:00 PM
Saturday: 10:00 AM – 06:00 PM (Easter Eve: 10:00 AM – 04:00 PM)
Sunday and public holidays: Closed
Majorstuen Subway Station
You can find the service point in the entrance area just behind the Majorstuhuset.
Address: Majorstuen Subway Station, Valkyriegata 8
Opening Hours
Monday – Friday: 07:00 AM – 07:00 PM
Saturday: 10:00 AM – 06:00 PM (Easter Eve: 10:00 AM – 04:00 PM)
Sunday and public holidays: Closed
Reuters' headquarters
Switchboard: 40 00 67 00
Mailing address: Ruter's customer service, P.O. Box 1030 Sentrum, 0104 OSLO.
Arranged transportation and school transport
Paratransit (TT)
See if you can find answers on our pages about TT. You can also call our customer center at phone number 04521.
School transport
More information about school transport can be found here. Do you have questions about school transport? Ruter is responsible for transport in Akershus, while Oslo municipality is responsible for Oslo.
Contact form for school transportYou can also call us at 24 20 20 33.
Something concerning the train service? Contact Vy directly.