Transfer to a new mobile or Ruter app

When you log in to your profile on a new phone, you will be asked if you want to transfer your period ticket there. You can transfer the ticket for free and by yourself up to two times. If you need to transfer it more often, you must contact the customer center.

If you don't already have a profile, you can create a new one and link the ticket to it. Then log in on a new device to transfer the ticket there. Alternatively, you can contact customer service to get a refund for the old ticket and then purchase a new one.

Note: You cannot transfer tickets to other users, but you can purchase for others using the "Buy for others" feature in the Ruter-app.

Lost or stolen travel card

Have you lost your travel card and can prove that you are the rightful owner of the travel card? Get help transferring the contents of your travel card to a new one by visiting us at our customer center at Jernbanetorget (Ruter S) or one of our service points. You pay 50 kroner for a new travel card.

The rightful holder is the person who has either registered the travel card in their name or who, by means of a purchase receipt with the travel card number and bank statement, can document that he or she is the rightful owner of the travel card.

Damaged or defective travel card

Has your travel card stopped working? We replace defective travel cards, without visible damage, free of charge. If your travel card is visibly damaged, you must pay 50 kroner to have the ticket or travel funds transferred to a new travel card. Remember that the travel card number must be legible.

You can get help to transfer tickets to a new travel card at our customer center Ruter S or a service point.

See also