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  1. Refund and travel guarantee

    If you are delayed by more than 20 minutes because we are not on time, we will refund documented expenses of up to NOK 750 if the conditions below are met.

  2. Ticket refunds

    Have you bought a ticket you are unable to use? Here you can find information on how you can cancel the ticket and obtain a refund.

  3. Travelling with groups

    Do you intend to travel with a group? Here you may find information on group travel, group tickets and how you buy tickets for others.

  4. Metro between the city centre and Vestli

    From 3 April all Metro lines will have new timetables and service patterns due to the opening of Løren station. Lines 4 and 5 will service the stretch between the city centre and Vestli. Two lines…

  5. The Ruter app

    Plan your journey and buy a ticket in one app.

  6. Automatic renewal of 30-day tickets

    Set up automatic renewal, so you don't have to remember to renew the ticket. The 30-day ticket can be renewed automatically on your travelcard.

  7. Travel cards and privacy

    Here you can find information on how Ruter processes your personal data when you use a travel card.

  8. Personal data protection

    Here you can find information on how we process your personal data, and how you gain access to information we have about you.

  9. Accessibility

    Are you in a wheelchair, travelling with a pram or have reduced functional ability? Here you may find information on accessibility on board our buses, trams, the metro and ferries.

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