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  1. Travel cards and privacy

    Here you can find information on how Ruter processes your personal data when you use a travel card.

  2. Terms and conditions for use of the Ruter app

    Here you will find the terms and conditions for our new travel service – the Ruter app.

  3. Privacy policy for the use of micromobility

    This data protection declaration applies to the use of Ruter's supplementary services of your choice. Please note that separate terms and conditions also apply to the use of the individual service.

  4. Ticket inspections

    Here you can find information on our fines and what to do if you wish to file a complaint about a ticket inspection or appeal a fine.

  5. Help and contact

    Help and contact

  6. Ticket refunds

    Have you bought a ticket you are unable to use? Here you can find information on how you can cancel the ticket and obtain a refund.

  7. Reis – discounted single tickets on the travelcard

    With Reis, you get a discount on single tickets based on how often you travel. To get the discount, you have to activate Reis on your travelcard at one of Ruter’s sales outlets.

  8. Terms and conditions for Ryde in the Ruter app

    As a customer, you will find the terms and conditions for travelling with Ryde e-scooters in the Ruter app – Ruter's new travel service.

  9. Onboard surcharge

    Buy your ticket before you get on board and save money. If you buy a single ticket on board a bus or ferry, you have to pay an onboard surcharge.

  10. Terms and conditions for TIER in the Ruter app

    Here you will find terms and conditions for rides with TIER e-scooters and e-bikes in the Ruter app – Ruter's new travel service.

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