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  1. Ruter’s conditions of travel

    Passengers who travel and purchase a ticket/download travel credits enter into a travel agreement with Ruter that entitles them to transportation with companies that provide transport on contract with…

  2. Terms and conditions for TIER in the Ruter app

    Here you will find terms and conditions for rides with TIER e-scooters and e-bikes in the Ruter app – Ruter's new travel service.

  3. Transferring tickets

    Did you lose your phone or damage the travelcard? Here you will find information on how you transfer your ticket to a new phone or travelcard.

  4. About us

    We develop, plan, coordinate, procure and market public transport in Oslo and Akershus. All transport services are carried out by various operating companies on our behalf.

  5. Ruter app Privacy Statement

    Personal data protection, access and statistics when using the Ruter app.

  6. Accessibility

    Are you in a wheelchair, travelling with a pram or have reduced functional ability? Here you may find information on accessibility on board our buses, trams, the metro and ferries.

  7. Refund and travel guarantee

    If you are delayed by more than 20 minutes because we are not on time, we will refund documented expenses of up to NOK 750 if the conditions below are met.

  8. Ruter and the Transparency Act

    Decent work and respect for human rights in Ruter's supply chain.

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