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  1. Privacy statement for Hent

    If you use the Hent service, we need some personal information from you in order to deliver the service. This document explains which information we need and how it is processed.

  2. Cookies

    Ruter.no uses cookies if you have approved this in your Web browser. Cookies are small text files stored by your browser on your computer.

  3. Privacy policy for the use of micromobility

    This data protection declaration applies to the use of Ruter's supplementary services of your choice. Please note that separate terms and conditions also apply to the use of the individual service.

  4. Oslo European Green Capital

    Oslo has been named European Green Capital for 2019. Here you can see which part public transport plays for a greener capital.

  5. Transferring tickets

    Did you lose your phone or damage the travelcard? Here you will find information on how you transfer your ticket to a new phone or travelcard.

  6. RuterProfil Privacy Statement

    What is RuterProfil? RuterProfil is a personal profile you can use to log in to the Ruter app or to ruter.no. This allows you to log in and access your profile across devices (mobiles, tablets, web…

  7. Ruter app Privacy Statement

    Personal data protection, access and statistics when using the Ruter app.

  8. Refund and travel guarantee

    If you are delayed by more than 20 minutes because we are not on time, we will refund documented expenses of up to NOK 750 if the conditions below are met.

  9. Personal data protection

    Here you can find information on how we process your personal data, and how you gain access to information we have about you.

  10. Accessibility

    Are you in a wheelchair, travelling with a pram or have reduced functional ability? Here you may find information on accessibility on board our buses, trams, the metro and ferries.

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