Reduced passenger capacity
In compliance with recommendations set by Norwegian health authorities, we are opening up most seats on board, with the exception of seats near the driver. This reduces the number of passengers standing face-to-face, which has a higher infection risk compared to passengers seated shoulder to shoulder.
You have the right to travel as long as you comply with the existing rules for passenger capacity. That means our travel guarantee no longer applies if the means of travel does not have space for you on boad.
- We try to limit physical contact between our customers and public transport employees.
- That is why the front door and the two front rows of seats are off limits.
- We will not accept cash payments on board until further notice due limit the risk to passengers, drivers and crew.
- The floors of the vehicle/ferry are labelled to indicate where you may stand.
- Posters, info screens and PA announcements are in use to remind passengers about distancing rules and space limitations.
- Cleaning has increased significantly.
- Even if we increase our cleaning efforts, it is important that everyone follow FHI's advice on cough etiquette and hand hygiene.
Guidelines and practical information
- Avoid face-to-face contact closer than one metre.
- Have a seat rather than stand. All seats are available, except those closest to the driver.
- Keep distance and be considerate on board.
- Travel only when necessary. Use a bicycle or walk if possible.
- Do not travel if you feel ill or may be infected.
- Avoid travelling during rush hours if you can.
Would you like a refund for your ticket?
Travelling with reduced functional ability?
- To keep our driver/crew/customers safe, customers cannot expect the same assistance as before if we cannot remain at a distance of one meter while assisting.
- Keep a safe distance when the driver rolls out the ramp for you. You can board once the ramp is ready.
- On city buses, place your wheelchair in the indicated spot, as usual.
- On regional buses and minibuses, secure the wheelchair using the straps on your own.
- If you do not have the opportunity to secure the wheelchair on your own or need assistance, we recommend bringing a travelling companion on board with you. The companion of a wheelchair user travels for free and does not need to carry a companion certificate. If this is not possible, please contact us by phone, 22 05 70 70, so we can organize another means of transport. Remember: This must be ordered before 17:00 Monday-Friday, the day before you wish to travel. The service is available Monday to Friday from 07:00-17:00, but not Saturday or Sunday.
- If the bus is already carrying a wheelchair or a stroller, you need to wait for the next bus; see Ruter's Travel Guarantee.