Remember

• You must be over 15 years old to use Ryde in the Ruter app.
• Ryde's own terms and conditions apply in addition to the terms on this page when you travel with an e-scooter in the Ruter app.

Ryde Terms and Conditions

Definitions

In this Agreement, the following terms shall be understood as:

Business area means the areas defined and designated in the Ruter app where the vehicles can be activated, used, temporarily parked and deactivated.

Privacy Policy means the privacy statement on Ruter's processing of personal data, available at Privacy policy for the use of micromobility

Vehicle means Ryde's electric vehicles, such as e-scooters or e-bikes.

Contact Details means first name, surname, e-mail address, cell phone number, and valid payment information.

Ryde's Terms and Conditions apply in addition to the terms and conditions on this page. To rent a Ryde vehicle in the Ruter app, you must first create a Ruter profile. Only correctly registered customers can use Ryde's vehicles in the Ruter app.

It is only when the registration process – which requires the customer to enter contact details (first name, surname, e-mail address, cell phone number and valid payment information) and also accept the terms of the agreement – that a user agreement is valid for driving an electric scooter or electric bicycle between you as a customer and Ruter.

The profile you have created in the Ruter app only applies to Ruter's own app. The profile is not valid in Ryde's app and cannot be transferred. Rides made in the Ruter app can be managed by Ryde's customer service (for example, terminating rides due to technical errors). Ryde does not have access to customer details beyond mandatory situations where Ruter gives specific access to them.

Generally

Using the Ruter app, you can use Ryde's vehicles in Oslo. This means that you can find an e-scooter or e-bike, start a ride, pause a ride, end a ride, and pay for the rent.

For the processing of personal data, see the Privacy Policy for the use of electric scooters in the Ruter app.

Terms of use for the app

Ruter's Terms and Conditions for Travel apply to the agreement between the customer and Ruter as far as they are relevant. In addition, terms and conditions apply for use of the Ruter app, including the following terms:

• It is not permitted to change or manipulate fixed content in the app
• Any attempt to recreate the original source code for the software (known as reverse engineering) is strictly prohibited
• Ruter's tickets and/or data made available by Ruter shall not be copied, transferred, traded nor distributed in any way
• Electric scooter services have age restrictions for use. It is necessary for Ruter to verify that you are old enough to use this service.

Terms and conditions for use of the Ruter app

RuterProfil Privacy Statement

Payment for electric scooter and electric bike

If you want to rent an e-scooter or e-bike in the Ruter app, you must:

• Have an approved payment method linked with your profile (debit/credit card)
• Have sufficient coverage during the purchase process so that you can pay the amount we charge for the rental.
• Pay the rental fee

The rent consists of an amount payable to unlock Voi's vehicle, and an amount payable for each minute, or part of the minute, in which Voi's vehicle is in use. Prior to entering into the rental contract, the Ruter App will display the amount of unlocking Voi's vehicle, and the amount incurred per minute. The amounts include mandatory value added tax.

Ruter will reserve an amount directly from your debit/credit card in connection with your use of the vehicle. The rent is due for payment when the rental agreement is concluded. At that time, the actual price of the trip is calculated, and the reserved amount is adjusted to the calculated cost. If the full reserved amount is not used during your current trip, the reserved amount will be released after the trip. You understand that the release of the reserved amount may take a few business days due to banks and/or other third parties processing the amount. At the start of the rental, the Ruter app will reserve an amount up to 200 kroner.

If the use of Ryde's vehicle in accordance with the rental agreement is not possible, even though Ryde's vehicle is marked as available in the Ruter app, you will not be charged for the rental. Payment for the use of Ryde's vehicles will be handled in accordance with the processing of the payment option (card payment) you have selected in the registration of your Ruter profile. By entering into a rental agreement, you confirm that Ruter has the right to authorize the transfer from the specified account by direct debit.

If you do not have sufficient coverage beyond the reserved amount at the end of the rental, the reserved amount will be released after the trip and the entire total amount for the journey will be set as unpaid. The outstanding amount must be settled before you can ride an electric scooter in the Ruter app again. You also cannot delete your user profile in the Ruter app until the outstanding amount is paid.

Reservation and conclusion of rental agreements

Use of Ryde's vehicles is only possible if it is marked as available in the Ruter app. It cannot be ruled out that an inaccurate GPS signal may occasionally cause a discrepancy between the actual location of the Ryde vehicle and the location shown in the app.

Ruter and Ryde may call the customer on the mobile phone number stored on the user account if there are significant operational disruptions related to your use of a vehicle.

Termination of lease

Customers wishing to terminate the rental agreement must properly park the Ryde vehicle in accordance with Ryde Terms and Conditions. You must then follow the procedure described in the Ruter app to cancel the agreement.

Customers must find information about zones for parking, the boundaries of a business area, and the zones where parking is prohibited in the Ruter app. You must take a picture of the vehicle you used when parking at the end of your trip. The image should clearly show that you have parked the vehicle in accordance with the conclusion of the rental. The image should clearly show the entire vehicle and should not be blurry or otherwise unclear. We reserve the right to store this image to make sure you have parked as described during the conclusion of your rental. Read more about images when parking in The Privacy Policy for Rental of Micromobility Vehicles.

When the rental period ends, the total rental period and the total cost incurred will be shown to you. You will then be able to read the receipt for the rental period and the cost through your profile pages in Ruter's app. You can also send the receipt to yourself from the interface.

Customer's responsibility

You are personally responsible for any damage resulting from negligent or grossly negligent use of the vehicles and/or violation of Norwegian law.

For more about your responsibility, see Rydes terms section 3.

Ryde's responsibility

Ryde offers liability insurance. The liability insurance covers damages to the driver, passengers, other vehicles, and other people's property. The insurance covers personal injury without a limit (your clothes and other personal belongings are not covered). Damages to other vehicles, buildings, and objects are covered up to 100 million kroner.

See Ryde's insurance

Ryde is not responsible for damage resulting from the user's negligence or gross negligence in the use of the vehicles, or violation of Norwegian law. Ryde may through its insurance company seek reimbursement from the user for any damage caused by the user's negligence, or violation of legislation.

If the damage is due to the vehicle's construction or design, Ryde will through its insurance company cover damage to the user or third parties, and itself seek recourse from the vehicle manufacturer.

Procedures to be followed in case of accidents

You confirm that you will treat any vehicle with care and common sense (as described in Ryde Terms and Conditions) and understand that damages, burdens, or costs against Ryde Technology AS resulting from your failure to do so, may result in us requiring full reimbursement from you.

• Report damages, theft, accidents, or similar scenarios to a vehicle you rented and/or have encountered. Contact Ryde
• Use appropriate safety equipment
• Not operate in an improper condition, such as (but not limited to): under the influence of substances, distracted, in poor physical condition, under the influence of medications, or other factors that may prevent you from operating a vehicle in a responsible and competent manner.

Breach of contract

If the terms of use for the Ruter app are not complied with, Ruter may block you from further use of the app. In that case, Ruter will refund any outstanding legitimate claims.

If you use the app in violation of Ruter's terms for the service, or misuse the app in any other way, you are responsible for any economic loss incurred by Ruter in connection with this.

In addition, Ryde's terms and conditions for the use of the vehicles apply, see Ryde's terms section 4: You hereby confirm that you comply with all local regulations such as (but not limited to): Traffic regulations, data protection, parking instructions, instructions for the use of vehicles. You also confirm that you are at all times competent enough and physically fit to operate a vehicle in a safe manner, assess all traffic conditions, as well as demonstrate general common sense.

You confirm that you can use the vehicles exclusively as intended in accordance with local regulations and in accordance with these terms and conditions, such as (but not limited to):

• Do not alter, disassemble, or adjust our electric scooters
• Do not drive or park within designated areas
• Do not take/drive the electric scooter outside the operational area (the “Operational Area” is in this case defined as the area where you can end your trip, which is surrounded by a continuous red line/fence on the map). Doing so may result in a penalty fee of up to 500 NOK (in addition to the total cost of the trip)
• Ride with a maximum of 1 person on a single electric scooter
• Do not operate the electric scooter if your total weight (including accessories) exceeds 120kg
• Drive properly and competently with regard to all traffic laws and local regulations
• Park considerately in accordance with all traffic laws and local regulations
• Do not take the electric scooter on other types of transportation (for example, but not limited to buses, trains, cars, etc.)

You confirm that you understand and accept that any damages and/or costs against Ryde Technology AS as a result of not complying with these described terms, local traffic laws, and regulations will be invoiced to you, and are your sole responsibility unless Ryde Technology AS has specifically stated otherwise in writing.

Withdrawing from the agreement

This agreement can be withdrawn from your profile page in the app. It takes 14 days for the agreement to be terminated. In order to ride a scooter again, a new agreement must be entered into.

Last updated: 05.06.2025, at 22:52