Definitions

In this Agreement, the following terms shall be understood as follows:

No-go zones mean the areas that are defined and designated in the Ruter app where vehicles cannot be deactivated. Since you cannot reactivate a vehicle once it has been deactivated in such an area, you should avoid these areas as much as possible because failure to comply may result in additional charges.

Operational Zone means the areas defined and designated in the Ruter app where vehicles can be activated, used, temporarily parked, and deactivated.

Privacy Policy refers to the privacy policy regarding Ruter's processing of personal data, available on our websites.

See the privacy policy for the use of electric scooters in the Ruter app

Vehicles mean Ryde's electric vehicles, for example electric scooters or electric bicycles.

Contact information means first name, last name, email address, mobile number, and valid payment information

The terms of Ryde apply in addition to the terms on this page.

To rent a Ryde vehicle in the Ruter app, you must first create a Ruter profile. Only properly registered customers can use Ryde's services in the Ruter app.

It is only when the registration process, which requires you to enter contact information and also accept the terms and conditions, that a user agreement for the operation of electric scooters and electric bicycles exists between you as a customer and Ruter.

The profile you have created in the Ruter app is only valid for Ruter's own app. The profile is not valid in Ryde's app and cannot be transferred. Trips made in the Ruter app can be managed by Ryde's customer service (for example, terminated due to technical errors). Ryde does not have access to customer information beyond required situations where Ruter provides specific access to it.

Generally

With the Ruter app, you can use Ryde's services in Oslo. This means you can find an electric scooter or e-bike, start a ride, pause the ride, end the ride, and pay for the rental.

For the processing of personal data, see the privacy statement for the use of electric scooters in the Ruter app

Terms of use for the app

Ruter's travel conditions apply to the agreement between you and Ruter to the extent that they are applicable. In addition, the following terms apply among others:

It is not permitted to alter or manipulate fixed content within the application.
Any attempt to recreate the original source code of the software (known as reverse engineering) is strictly prohibited.
Tickets and/or data made available by Ruter must not be copied, transferred, traded, and/or distributed in any way.
See the terms of service for using the Ruter app

Payment for electric scooter and electric bike

If you are going to rent an electric scooter or electric bike in the Ruter app, you must

• have an approved payment method linked to the profile (debit/credit card)
• have sufficient coverage during the purchase process, so that the amount we require for the trip is reserved
• pay rent

The rental consists of a fee to unlock Ryde's vehicle, and a fee to be paid for each minute, or part of a minute, that Ryde's vehicle is in use. Prior to entering into the rental agreement, Ruter's App will display the amount to unlock Ryde's vehicle, and the amount incurred per minute. The amounts include legally required value-added tax.

Ruter will reserve an amount directly from your debit/credit card in connection with your use of the vehicle. The rent is due for payment when the rental agreement is concluded. At that time, the actual price of the trip is calculated and the reserved amount is adjusted to the calculated cost. If the full reserved amount is not used during your next trip, the reserved amount will be released after the trip. You understand that the release of the reserved amount may take a few business days due to banks and/or other third parties processing the amount. At the start of the rental, the Ruter app will reserve an amount up to 200 kroner.

If the use of Ryde's vehicle in accordance with the rental agreement is not possible, even though Ryde's vehicle is marked as available in the Ruter app, you will not be charged for the rental.

Payment for the use of Ryde's vehicles will be handled in accordance with the processing of the payment option (card payment) you have selected in the registration of your Ruter profile. By entering into a rental agreement, you confirm that he/she has the right to authorize the transfer from the specified account by direct debit.

If you do not have sufficient coverage beyond the reserved amount at the end of the rental, the reserved amount will be released after the trip and the entire total amount for the journey will be set as unpaid. The outstanding amount must be settled before you can ride an electric scooter in the Ruter app again. You also cannot delete your user profile in the Ruter app until the outstanding amount is paid.

Reservation and conclusion of rental agreements

Use of Ryde's vehicles is only possible if it is marked as available in the Ruter app. It cannot be ruled out that an inaccurate GPS signal may occasionally cause a discrepancy between the actual location of the Ryde vehicle and the location shown in the app.

Ruter and Ryde may call the customer on the mobile phone number stored on the user account if there are significant operational disruptions related to your use of a vehicle.

Termination of lease

Customers wishing to terminate the rental agreement must park Ryde's vehicle properly, in accordance with Ryde's terms. You must then follow the procedure described in the Ruter app to end the rental.

Customers must find information about parking zones, the boundaries of the business area, and the zones where parking is prohibited, in the Ruter app themselves. You must take a picture of the e-scooter you used in connection with parking at the end of your trip. The picture must clearly show that you have parked the vehicle in accordance with the description for ending the rental. The picture must clearly show the entire vehicle and must not be blurry or otherwise unclear. We reserve the right to store this picture for the purpose of ensuring that you have parked in accordance with the description upon ending the rental.

Read more about the image at parking in the Privacy Policy for micro-mobility rental.

When the rental period has ended, the total rental duration and the total cost incurred will be displayed to you. You will then be able to view the receipt for the rental period, and the cost through your profile pages in the Ruter app. You can also send the receipt to yourself from the interface.

Customer's responsibility

You are personally responsible for any damage resulting from negligent or grossly negligent use of the vehicles and/or violation of Norwegian law.

For more about your responsibility, see Rydes terms section 3.

Ryde's responsibility

Ryde offers liability insurance. The liability insurance covers damages to the driver, passengers, other vehicles, and other people's property. The insurance covers personal injury without a limit (your clothes and other personal belongings are not covered). Damages to other vehicles, buildings, and objects are covered up to 100 million kroner.

If Ryde's insurance

Ryde is not responsible for damage resulting from the user's negligence or gross negligence in the use of the vehicles, or violation of Norwegian law. Ryde may through its insurance company seek reimbursement from the user for any damage caused by the user's negligence, or violation of legislation.

If the damage is due to the vehicle's construction or design, Ryde will through its insurance company cover damage to the user or third parties, and itself seek recourse from the vehicle manufacturer.

Procedures to be followed in case of accidents

You confirm that you will handle any vehicle carefully and with common sense (as described in Ryde's terms) and understand that damages, burdens or costs against Ryde Technology AS as a result of your failure to do so, may lead to us demanding full reimbursement from you.

• Report any damages, theft, accidents, or similar scenarios involving a vehicle you rented and/or came across. Email Ryde
• Use appropriate safety equipment
• Do not drive in an improper condition, such as (but not limited to): under the influence of substances, distracted, in poor physical condition, under the influence of medication or other factors that may prevent you from operating a vehicle in a responsible and competent manner.

Breach of contract

If the terms of use for the Ruter app are not complied with, Ruter may block the app from further use. In this context, Ruter will refund any outstanding legitimate claims. If the app is used in violation of these terms, or if there is any other misuse of the app, you are responsible for any financial loss that Ruter incurs as a result.

In addition, Ryde's terms and conditions for the use of the vehicles apply, see Ryde's terms section 4:

You hereby confirm that you comply with all local regulations such as (but not limited to): Traffic regulations, data protection, parking instructions, instructions for the use of vehicles. You also confirm that you are at all times competent enough and physically fit to operate a vehicle in a safe manner, assess all traffic conditions, as well as demonstrate general common sense.

You confirm that you can use the vehicles exclusively as intended in accordance with local regulations and in accordance with these terms and conditions, such as (but not limited to):

• Do not alter, disassemble, or adjust our electric scooters
• Do not drive or park within designated areas
• Do not take/drive the electric scooter outside the operational area (the “Operational Area” is in this case defined as the area where you can end your trip, which is surrounded by a continuous red line/fence on the map). Doing so may result in a penalty fee of up to 500 NOK (in addition to the total cost of the trip)
• Kjøre maks 1 person på en enkelt el-sparkesykkel
  Ikke kjøre el-sparkesykkelen hvis din totalvekt (inkludert tilbehør) overstiger 120kg
• Drive properly and competently with regard to all traffic laws and local regulations
• Park considerately in accordance with all traffic laws and local regulations
• Do not take the electric scooter on other types of transportation (for example, but not limited to: buses, trains, cars, etc.)

You confirm that you understand and accept that any damages and/or costs against Ryde Technology AS as a result of not complying with these described terms, local traffic laws, and regulations will be invoiced to you, and are your sole responsibility unless Ryde Technology AS has specifically stated otherwise in writing.

Termination of agreement

The agreement for operating the electric scooter is withdrawn from the profile page in the app. It takes 14 days before the agreement is terminated. To be able to ride the scooter again, a new agreement must be entered into.