This allows you to log in and access your profile across devices (mobiles, tablets, web, and similar), and ensures that you don't lose your ticket or other personal settings if you are unfortunate enough to lose your device.

When you create a profile, you gain access to a variety of additional services that you can read more about.

Why does Ruter process my personal data?

If you register a profile, Ruter will process your personal data and will be responsible for this processing. The purpose is to provide you with a more personalized supplementary service and better follow-up of your customer relationship. In this context, we will also store your customer inquiry if you contact us with questions about your profile. If you have a confidential address and/or telephone number, we recommend that you use Ruter's anonymous service options for safety reasons.

When you create a profile, you gain access to additional services, allowing you to:

• access your ticket, regardless of which device you are using when you are logged into the Ruter app
• save purchase history, so that you can easily access it no matter which device you choose to use
• save your preferred ticket type
• save favorite places, favorite stops, and travel searches centrally, so that you can access your planned journey, no matter which device you choose to use
• receive updated travel and disruption information related to your planned journey
  share saved travel searches with others, making it easier to plan a joint trip or a trip for others, e.g., your own family

If you use a Travel Card, you can choose to register the card in your profile. This gives you the opportunity to:

• use the registered information about you to transfer the value to a new Travel Card, if you lose or have your card stolen.
• get automatic renewal of the 30-day ticket, or automatic top-up of travel funds. You may have to enter into a separate agreement with Ruter for this.

As part of providing you with personalized additional services, we will use your contact information to notify you about matters affecting your customer relationship with Ruter, which includes, but is not limited to: updates to terms of agreement, privacy statement or similar, system failure or errors in our services, significant and lasting changes to our offerings to you as a customer, or other critical information that affects your customer relationship.

We use information about your purchases and travel searches etc. to create statistics on the use of the app, without linking this to you.

What is the age limit for RuterProfil?

You must be at least 15 years old to create a Ruter Profile.

What legal basis does Ruter have for processing personal data?

The legal basis for processing personal data is consent.

We use legitimate interest to improve our services as a data controller to create anonymous statistics. If you have any objections to the use of your personal data for this purpose, you can raise the objection by using the privacy contact form.

What personal data is processed in RuterProfil, and what is it used for?

We process the following Contact Information about you:

• Phone number: Used to log in, and in customer dialogue when you contact us.
• Email: Used to verify your account, send receipts for in-app purchases, in customer dialogue when you contact us, and to notify you about the aforementioned matters that affect your customer relationship with Ruter.
• First name and last name: Used to verify account when changing phone numbers, and in customer dialogue when you contact us.
• Address: If you choose to register your address, we can send you information by mail if necessary related to your customer relationship.

If you use the Ruter app with your profile, we also process the following information:

• Sales information when purchasing tickets: Stored to provide you with easy access to the types of tickets you often buy, and receipts.
• Your preferred ticket category: To more quickly offer the ticket that suits you.
• Saved favorite places and stops: So that we can quickly provide you with information about journeys that are relevant to you. We only store your favorite places if you have actively saved a favorite.
• When you save a travel search, we will store the following in order to provide you with updated travel and disruption information about the journey you have planned:
  • GPS positions (from/to) for saved travel searches: The position that is saved is defined by what you as a customer have entered in 'to' and 'from'. If you have conducted a travel search by using 'my position', it is your exact GPS position that is saved.
  • Stated departure time, arrival time, and connections for your saved travel searches. Additionally, we store the time when you conducted and saved the travel search.
  • Type of transportation or other vehicle and walking.
  • Preferred walking speed, so we can estimate which means of transport you will be able to catch. (setting in the app).
  • Customer ID: links the stored information to your specific profile, so that you can access the information across devices or share saved travel information with others with RuterProfile.

If you use a Travel Card, we also process the following information:

• Travel card number: Necessary to assist you with ticket reconstruction if you lose your travel card.
• Ticket purchase information: Necessary to assist you with ticket reconstruction if you lose your travel card.
• Travel information: Time and place of reading. Customer service has access to view the time and zone for a limited period after reading. This is necessary to assist you with the reconstruction of the ticket, if you lose your travel card.

If you contact customer service, we will store and process the following along with your profile:

• All inquiries, and the dialogue associated with your case.

What access does Ruter have to your information, and is it shared with others?

Access to information about you is restricted. Permissions are granted only based on what is necessary.

We do not disclose your personal information to a third party unless we are legally obligated to do so to public authorities.

We will share anonymized data with our partners within public transport/mobility services.

Cloud solutions

Ruter uses AWS cloud services for storage and accessing personal information related to the services you use. Although Ruter uses an American provider, wherever possible, Ruter has chosen to use services that are approved according to the EU's code of conduct CISPE, and in such a way that the provider commits to not transferring personal data out of the EEA.

For services that are not CISPE-certified and where processing in the USA cannot be excluded in certain cases, Ruter has implemented a number of contractual, organizational, and technical measures, such as isolation of information and encryption, to prevent the provider from accessing the information. For such services, Ruter requires that the recipient commits to comply with data protection regulations and we use the European Commission's revised standard contractual clauses.

The USA and the EU have also entered into an agreement to ensure an adequate level of data protection as specified in the GDPR. You can read more about the agreement on the Norwegian Data Protection Authority's website.

As part of our ongoing work with information security, Ruter is always working on improving our services.

What are your rights?

You have the right to access, rectify, data portability, and erasure of information that has been stored about you.

You have the right to complain about what you believe is incorrect processing of personal data to the Data Protection Authority, but please contact us first through our data protection officer.

Send an email to Ruter's Data Protection Officer

How are the details stored and deleted?

Your information will be processed as described below:

We only process your information if you have consented to it. You can withdraw this consent at any time by deleting your profile. If you have outstanding payments incurred through the use of Ruter's services, these must be paid before you can delete your profile. If you have a subscription, all invoices associated with it must be paid, and you must then cancel the subscription before you can delete your profile.

• Your contact details will be stored as long as you choose to have a profile. Once you have deleted your profile, there is no way for Ruter to retrieve information about you.
• After you have withdrawn consent, by deleting your profile, we will delete your information within 14 days. Following that, sales and travel information cannot be linked to you as an individual. If you log in again during this 14-day period, you will reactivate the profile you had.
• If you only delete the app without deleting the profile first, your information will still be stored with us.
• When you have a Ruter profile, sales and travel information are stored for up to 410 days after the ticket has expired, or alternatively 410 days after the complainant has submitted a written complaint to Ruter about an aspect of the journey. This is to manage the customer's right to complain to the Transport Complaints Board. See the regulations on the transport complaints board § 5-2, and the guide on the processing of personal data in Public Transport.
• Information related to a saved travel search will be automatically deleted from our central systems no later than three hours after the actual journey's arrival time. You can also delete the travel search directly in the app at any time.
• Information about a favorite place or favorite stop can be deleted at any time in the app.
• However, Ruter cannot delete personal data if other legislation, such as accounting laws, requires Ruter to continue processing the information. In such cases, we will further restrict access and log any access to such information.

Customer information and travel details are stored in separate databases.

How can I request access to or deletion of information?

Some of your personal data can be accessed, modified, or deleted in the app. If you delete the app without deleting your profile first, the information will still be stored with us. If you delete your profile, the information will be stored with us for 14 days and then deleted. If you want access to all personal data about you, you must send this in writing, either by mail or through a contact form.

Can I still use Ruter's services without being logged in?

Alternatively, you can travel anonymously with Ruter, without a profile. This gives you access to standard travel search and ticket purchase. Without a RuterProfile, you will lose your history if you reinstall the app or switch phones. Therefore, when traveling without a profile, make sure to keep your order number or ticket number safe. If your mobile phone, for some reason, is not available or lost, you can provide the order number or ticket number and have the remaining value refunded.

If you have any objections to the use of your personal data for this purpose, you may submit your objection using the privacy contact form.

Go to the contact form for privacy matters