Terms and Conditions for Bolt in the Ruter app
Remember
- You must be over 16 years old to use Bolt in the Ruter app.
- Bolt's own terms and conditions apply in addition to the terms on this page when you travel with an e-scooter in the Ruter app.
Definitions
In this Agreement, the following words and terms may be understood as follows:
Business area means the areas defined and designated in the Ruter app where the vehicles can be activated, used, temporarily parked and deactivated.
Privacy Policy means the privacy statement on Ruter's processing of personal data, available at Privacy policy for the use of micromobility.
Vehicle means Bolt's electric vehicles, such as e-scooters or e-bikes.
Contact Details means first name, surname, e-mail address, cell phone number, and valid payment information.
Bolt's Terms and Conditions apply in addition to the terms and conditions on this page.
To rent a Bolt vehicle in the Ruter app, you must first create a Ruter profile. Only correctly registered customers can use Bolt's vehicles in the Ruter app.
It is only when the registration process – which requires the customer to enter contact details (first name, surname, e-mail address, cell phone number and valid payment information) and also accept the terms of the agreement – that a user agreement is valid for driving an electric scooter or electric bicycle between you as a customer and Ruter.
The profile you have created in the Ruter app only applies to Ruter's own app. The profile is not valid in Bolt's app and cannot be transferred. Rides made in the Ruter app can be managed by Bolt's customer service (for example, terminating rides due to technical errors). Bolt does not have access to customer details beyond mandatory situations where Ruter gives specific access to them.
Generalities
Using the Ruter app, you can use Bolt's vehicles in Oslo. This means that you can find an e-scooter or e-bike, start a ride, pause a ride, end a ride, and pay for the rent.
For the processing of personal data, see the Privacy Policy for the use of electric scooters in the Ruter app.
Terms of use for the app
Ruter's Terms and Conditions for Travel apply to the agreement between the customer and Ruter as far as they are relevant. In addition, terms and conditions apply for use of the Ruter app, including the following terms:
- It is not permitted to change or manipulate fixed content in the app
- Any attempt to recreate the original source code for the software (known as reverse engineering) is strictly prohibited
- Ruter's tickets and/or data made available by Ruter shall not be copied, transferred, traded nor distributed in any way
- It is necessary for Ruter to share the phone number associated with your Ruter profile with Bolt in order to provide you this service.
- Electric scooter services have age restrictions for use. It is necessary for Ruter to verify that you are old enough to use this service.
Terms and conditions for use of the Ruter app
Paying for the use of e-scooters and e-bikes
If you want to rent an e-scooter or e-bike in the Ruter app, you must
- have an approved payment method linked with your profile (debit/credit card)
- have sufficient coverage during the purchase process so that you can pay the amount we charge for the rental.
- pay the rental fee
The rent consists of an amount payable to unlock Bolt's vehicle, and an amount payable for each km, or part of a km, in which Bolt's vehicle is in use. Prior to entering into the rental contract, the Ruter App will display the amount of unlocking Bolt's vehicle, and the amount incurred per minute. The amounts include mandatory value added tax.
Ruter will reserve an amount directly from your bank card/credit card in connection with your use of the vehicle. The rent is due for payment when the rental agreement ends. Then the actual price of the trip is calculated, and the reserved amount is adjusted to the calculated cost. If the full reserved amount is not used during your current trip, the reserved amount will be released after the trip. You understand that the release of the withheld amount may take a few business days due to the processing of the amount by banks and/or other third parties. At the start of the rental, the Ruter app will reserve an amount up to NOK 200.
If the use of Bolt's vehicle according to the rental agreement is not possible, even if the Bolt vehicle is marked as available in the Ruter app, you will not be charged for the rental. Payment for use of Bolt's vehicles will be handled in accordance with processing of the payment option (card payment) you have chosen when registering your Ruter profile. By concluding a rental agreement, you confirm that Ruter has the right to authorize the transfer of the specified account by direct debit.
If you do not have sufficient funds beyond the reserved amount at the end of the rental, the reserved amount will be released after the trip and the entire total amount of the trip will be set as unpaid. The amount owed must be settled before you can ride an electric scooter in the Ruter app again. You also cannot delete the user profile in the Ruter app until outstanding amounts have been paid.
Reservation and conclusion of rental agreements
Use of a Bolt vehicle is only possible if it is marked in the Ruter app as available. It cannot be excluded that an inaccurate GPS signal may in some cases be the cause of a discrepancy between the actual location of the Bolt vehicle and the location shown in the App.
Ruter and Bolt can call the customer using the cell phone number stored in the user account if there are significant operational disruptions related to the customer's use of a vehicle.
Termination of the rental
Customers wishing to terminate the rental agreement must properly park the Bolt vehicle in accordance with Bolt's Terms and Conditions. You must then follow the procedure described in the Ruter app to cancel the agreement.
Customers must find information about zones for parking, the boundaries of a business area, and the zones where parking is prohibited in the Ruter app. You must take a picture of the vehicle you used when parking at the end of your trip. The image should clearly show that you have parked the vehicle in accordance with the conclusion of the rental. The image should clearly show the entire vehicle and should not be blurry or otherwise unclear. We reserve the right to store this image to make sure you have parked as described during the conclusion of your rental. Read more about images when parking in The Privacy Policy for Rental of Micromobility Vehicles.
When the rental period ends, the total rental period and the total cost incurred will be shown to you. You will then be able to read the receipt for the rental period and the cost through your profile pages in Ruter's app. You can also send the receipt to yourself from the interface.
Customer's responsibilities
You are responsible for damage caused by negligent or grossly negligent use of the vehicles and/or violation of Norwegian law.
For more information on your responsibilities, see Bolt's Terms and Conditionson liability.
Bolt's responsibilities
Bolt's insurance terms for the use of electric scooters and electric bicycles in Oslo include:
- General third-party liability insurance: Covers damages caused to third parties or their property during the use of the device.
- Personal injury insurance: Covers serious injuries sustained by the user.
Exceptions apply in case of violations of Bolt's terms, such as riding under the influence of alcohol or other intoxicants. For more information, visit Bolt's insurance terms.
Procedures to be followed in case of accidents
You confirm that you will treat any vehicle with care and common sense (as described in Bolt's terms) and understand that damages, burdens, or costs against Bolt resulting from your failure to do so may result in us demanding full compensation from you.
In case of an accident, you must report to the police immediately and contact ambulance personnel if necessary. Take reasonable precautions to prevent and minimize loss or damage. You must also provide evidence to support the claim. For this reason, you must always secure appropriate evidence of the damage (e.g., damage confirmation, certificate) and the extent of the damage. Report your damage promptly via email to Bolt. Bolt will forward the claim to the insurance company, including relevant rental data, and Bolt will contact you for further instructions. Please note that all claims and correspondence with Bolt will be in English.
What are your obligations?
- You must comply with the insurance terms.
- In the event of an insured incident, you must
- inform us about the damage without delay
- take reasonable precautions to prevent and minimize any financial loss that may be caused as a result of the accident.
- not start any negotiations, and not give any admission of guilt
Bolt assures that they treat such reports with the highest priority.
Breach of contract
If the terms of use for the Ruter app are not complied with, Ruter may block you from further use of the app. In that case, Ruter will refund any outstanding legitimate claims.
If you use the app in violation of Ruter's terms for the service, or misuse the app in any other way, you are responsible for any economic loss incurred by Ruter in connection with this.
In addition, Bolt's terms and conditions apply, especially the rules of acceptable use. For more information, see Bolt's terms and conditions.
Withdrawing from the agreement
This agreement can be withdrawn from your profile page in the app. It takes 14 days for the agreement to be terminated. In order to ride a scooter again, a new agreement must be entered into.
Last updated: 05.06.2025