Help and contact

Contact us

Opening hours, phone number, addresses and contact form.

Contact us

Refund and travel guarantee

Delayed? You may be entitled to a refund of taxi expenses.

See travel guarantee

Ticket inspections

Fine, complaint, terms, questions and answers.

See fines and how to complaint

Transferring tickets

To a new mobile phone or travelcard.

See how you transfer tickets

Lost property

Left something behind on the Metro, tram, bus or ferry?

Contact lost property office

Ticket refunds

Bought a ticket you cannot use?

See how to get a refund

Terms and conditions

Transport regulations and protection of personal data.

See all terms and conditions