These terms and conditions apply to the pilot service Selvkjørende and are initially valid for the pilot period from September 1, 2024, to December 31, 2026. Ruter may terminate the service earlier but will provide reasonable notice if that occurs.

When you download and activate the Self-driving app, you enter into an agreement with Ruter AS and accept our terms and conditions on this page. We recommend that you familiarize yourself with what your responsibilities are.

The journey is also subject to Ruter's travel conditions, with exceptions/clarifications described under the section "Travel Conditions" in this agreement.

Generalities

With the Selvkjørende app, you can plan and pay for your trip. In the app, you can:

• make travel searches
• order and pay for travel
• save favorite places
• save purchase history

To travel with the pilot service Selvkjørende, Ruter must process a minimum of personal data, and you must create a profile in the Selvkjørende app. You can read more about Ruter's processing of personal data in the privacy statement for Selvkjørende.

Terms of use for the app and service

You book travel through the Selvkjørende app. The following terms also apply:

• It is not permitted to alter or manipulate fixed content within the application.
• Any attempt to recreate the original source code of
  software (known as reverse engineering) is strictly prohibited.
• Receipts, purchase history, and/or data that Ruter makes available, shall
  not be copied, transferred, traded, and/or distributed in any way.
• You are responsible for arriving at the specified departure location at the designated time.

Payment

According to Ruter's travel conditions, you are obligated to have paid for the journey, and you must be able to document your right to travel (travel entitlement) through a valid receipt. A valid receipt for Selvkjørende is the order confirmation found in the purchase history in the app.

If you have to pay for the trip, you must:

• ensure sufficient funds are available in the bank account during the purchase process, so that the transaction can be completed.
• make sure to have enough data traffic and battery on the phone to be able to present valid payment.
• The mobile phone, tablet, or similar must also function normally with a screen that is readable.
• If you are unable to present a valid order confirmation in the purchase history in the app, it is considered traveling without a valid receipt.
• If you book a trip for others on your mobile phone, you must travel together so that you can present valid payment for everyone.
• The operator may ask individuals without valid travel rights to leave the vehicle.

Refund and travel guarantee

The following terms apply for compensation for the Selvkjørende pilot service:

If the vehicle is more than 20 minutes late to the agreed pickup time, you have two choices:

1. You can complete the journey with a delay.
2. You can cancel the trip and you will not be charged.

Please note that we do not reimburse expenses related to taxi or other alternative transportation.

Regarding exceptions to when the travel guarantee applies, please refer to Ruter's travel guarantee for regular transportation. Learn more about this under "When do I not get a refund" in Refunds and Travel Guarantee.

Cancellation of the trip

You can cancel a trip without a fee up to 2 minutes after the booking has been processed. If you choose to cancel the trip after more than 2 minutes, the following applies:

• Upon the first cancellation, you will not be charged.
• For subsequent cancellations, you will be charged 50% of the travel price.
• From the third cancellation, you will be charged 100% of the price for the trip.
• Pre-booked trips can be cancelled without a fee up to one hour before
  the departure time.

Otherwise, the above terms apply.

Travel Conditions

For the journey, Ruter's travel conditions apply, with the exception of the following specifications. The following additions apply to the pilot service Selvkjørende:

Section 1: General traffic and conduct

To ensure safety and smooth traffic flow, passengers are required to follow these rules on board:

• It is prohibited to touch or dismantle technological components in
  the vehicle.
• It is not permitted to use the vehicle's trunk.
• It is not permitted to sit in the driver's seat or the front passenger seat of the vehicle.
• The security operator must not be disturbed during the journey.
  Additionally, it is not permitted to film or "stream" inside the car.

Passengers who do not follow the rules as described above and in Ruter's
travel conditions may be removed.

The following exceptions apply to the Selvkjørende pilot service:

Attachment No. 1: Refund and Travel Guarantee

Please note that we do not reimburse expenses related to taxi or other alternative transportation.

Section 4: What can be brought along

The Pilot Service Selvkjørende is part of a research and development project with limitations related to the vehicle's design and the possibilities for accommodating additional equipment and luggage. Therefore, there are restrictions on what the passenger may bring on the journey. In cases of doubt, the operator will decide whether an item or animal may be brought along.

4.1 Luggage

Passengers may bring a manageable item/luggage on board, but it must fit on the passenger's lap or on the floor between the legs during the journey, and not obstruct other passengers or the safety operator.

4.2 Animals

Animals are not allowed in the vehicle, with the exception of guide dogs, service dogs, or working dogs.

4.3 Driving devices that cannot be included

Due to limited space in the vehicle, it is not possible to bring driving devices such as strollers, wheelchairs, or bicycles. It is also not possible to bring child safety equipment such as car seats.

Other conditions

Children under 135cm are not allowed, as the service currently does not offer approved child safety equipment. To purchase a ticket, you must be over 15 years old. Children under 15 years old can travel with adults as long as tickets are purchased for all passengers.

Changes to the agreement

During the pilot period, changes to the agreement may occur. Changes may include, for example, reimbursement rules and cancellation policies, price adjustments, or other terms.

Breach of contract

If the terms of use for the pilot service Selvkjørende are not complied with, Ruter may block the app from further use. In this connection, Ruter will refund any outstanding legitimate claims.

By using the service (including the app) in violation of these terms, or any other misuse of the service (including the app), you are liable for any financial loss incurred by Ruter as a result.