1. All departures will be operated. Under normal circumstances, we will run scheduled departures and adhere to set times, as far as is practically possible.
2. We are not leaving too early. The means of transportation will not depart before the scheduled departure time / specified time from the stop / place on the route.
3. There should be room for you. The capacity on board should be large enough to accommodate all passengers along the route, in a foreseeable number, to come aboard. Exceptions to this will be announced on ruter.no.
4. Assistive devices for boarding must be operational. If you need it, you should under normal circumstances receive assistance with boarding and alighting.
5. Proper signage of line numbers and destinations. Both stops and means of transportation using signage should be marked with the correct line number and destination.
6. Information about stops and key transfers. The next stop should be announced in the vehicle over the loudspeaker and on the screen. This does not apply to demand-responsive transport, where the information is provided by the driver.
7. Information about schedules and payment. The schedules for each line should be posted at all stops, and information about payment should be displayed in vehicles and at stops with ticket sales.
8. You will receive immediate information in case of stops and delays. In the event of a stop or other delay, the driver must immediately inform about the cause, and as far as practically possible, you should receive information about the deviation on the onboard screen and at the stop.
9. Stops and modes of transport must be clean, tidy, and free of defects. Ruter ensures that stops and vehicles are cleaned regularly. If the vehicles are dirty or have faults and deficiencies, they should be taken out of service.

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Other companies' travel guarantees

If you travel with other companies, Ruter's travel guarantee does not apply.