Definitions

In this agreement, the following words and terms shall be understood as follows:

Privacy Policy refers to the privacy statement regarding Ruter's processing of personal data, available on our websites.

See the privacy statement for the use of electric scooters in the Ruter app

Vehicles mean Oslo City Bikes' bicycles.

Contact information means first name, last name, email address, mobile number, and valid payment information.

The terms and conditions of Oslo City Bike apply in addition to the terms on this page.

To rent an Oslo City Bike vehicle in the Ruter app, you must first create a Ruter profile. Only properly registered customers can use the Oslo City Bike services in the Ruter app.

It is only when the registration process – which requires the customer to provide contact information (first name, last name, email address, mobile number, and valid payment information) and also accept the terms of the agreement, that a user agreement for riding the city bike exists between you as the customer and Ruter.

The profile you have created in the Ruter app is only valid for Ruter's own app. The profile is not valid in the Oslo City Bike app and cannot be transferred. Trips made in the Ruter app can be managed by Oslo City Bike's customer service (for example, terminated due to technical issues). Oslo City Bike does not have access to customer information beyond required situations where Ruter provides specific access to it.

Generally

With the Ruter app, you can use the Oslo City Bike service in Oslo. This means you can find a city bike, start a ride, end the ride, and pay for the rental.

See the privacy policy for using city bikes in the Ruter app.

Terms of use for the app

Ruter's terms of travel apply to the agreement between the customer and Ruter to the extent that they are applicable. In addition, the following terms apply:

It is not permitted to alter or manipulate the fixed content within the application.
Any attempt to recreate the original source code of the software (known as reverse engineering) is strictly prohibited.

Ruter's tickets and/or data made available by Ruter shall not be copied, transferred, traded, and/or distributed in any way.

See the terms of agreement for the use of the Ruter app

Payment for city bike

If you are going to rent a city bike in the Ruter app, you must:

Have an approved payment method linked to your profile (debit/credit card).
Ensure sufficient funds during the purchase process so that you can pay the amount we require for the rental.

The rental consists of a fee that must be paid to unlock and use the Oslo City Bike vehicles for 60 minutes. After 60 minutes, a charge of 15 kroner per 15 minutes applies - up to 3 hours. Prior to entering into the rental contract, the Ruter app will display the amount to rent the vehicle for 60 minutes, and the amount incurred every 15th minute after 60 minutes. The amounts include legally required value-added tax.

Ruter will reserve an amount directly from your debit/credit card in connection with your use of the vehicle. The rent is due for payment when the rental agreement is concluded. At that time, the actual price of the trip is calculated and the reserved amount is adjusted to the calculated cost. If the full reserved amount is not used during the trip, parts of, or the entire reserved amount will be refunded after the trip is completed. The release of the reserved amount can take a few business days due to banks and/or other third parties processing the amount. At the start of the rental, the Ruter app will reserve an amount up to 200 kroner.

If the use of Oslo City Bike's vehicles in accordance with the rental agreement is not possible, even though Oslo City Bike's vehicles are marked as available in the Ruter app, you will not be charged for the rental.

Payment for the use of Oslo City Bike's vehicles will be handled in accordance with the processing of the payment option (card payment) you have selected in the registration of your Ruter profile. By entering into a rental agreement, you confirm that Ruter has the right to authorize the transfer of the specified account by direct debit.

If you do not have sufficient funds on the payment card linked to your Ruter profile at the end of the rental, the amount for the overtime (anything over 60 minutes and up to 3 hours) will be marked as unpaid. The outstanding amount must be settled before you can ride the city bike in the Ruter app again. You also cannot delete your user profile in the Ruter app until the outstanding amount is paid.

Reservation and entering into rental agreements

Use of Oslo City Bike's vehicles is only possible if it is marked as available in the Ruter app. Ruter and Oslo City Bike may call the customer on the mobile phone number saved on the user account if there are significant operational disruptions related to the customer's use of a vehicle.

Termination of lease

Customers wishing to terminate the rental agreement must park the Oslo City Bike vehicle properly, in accordance with section 5 of the Oslo City Bike terms.

• After use, you must return the city bike to one of Oslo City Bike's active racks. If the city bike is not parked correctly, and you therefore do not receive a confirmation in the app that the city bike has been delivered, you are liable for compensation if it is stolen and does not reappear within 14 days.
• If the city bike you last used is missing from the system for more than 14 days, it is considered lost, and you will receive an invoice with a claim for compensation of NOK 5,000,-
• If you are under 18, your guardians are liable for compensation.

The requirement remains even if the city bike is returned to us at a later date. This is to cover costs incurred for extra work in connection with the missing city bike and thorough checks and repairs, as well as the time the city bike has not been available to our users.

Exceeded maximum rental time (3 hours)

If you believe you have received an incorrect warning or block, you can contact Ruter's customer service (you can find contact information under 'help and contact' in the Ruter app) or UIP at post@oslobysykkel.no.

Customer's responsibility

You are personally responsible for any damage resulting from negligent or grossly negligent use of the vehicles and/or violation of Norwegian law.

For more information about your responsibility, see Terms of Purchase and Use of Oslo City Bike, section 3.

Oslo City Bike's responsibility

Oslo City Bike is, under certain conditions, responsible for damage caused by the use of the vehicles. Oslo City Bike is not responsible for damage resulting from the user's negligence or gross negligence in the use of the vehicles, or violation of Norwegian law. Oslo City Bike may through its insurance company seek reimbursement from the user for any damage caused by the user's negligence, or violation of legislation. If the damage is due to the vehicle's construction or design, Oslo City Bike will through its insurance company cover damage to the user or third parties, and itself seek recourse from the manufacturer of the vehicles.

Insurance

You are personally responsible for any damages that you may cause to yourself, your belongings, or others and their belongings through your use of the bicycle. You are also responsible for any costs associated with such damages, and we therefore recommend that you always have valid travel and home insurance that may provide coverage for such incidents. Oslo City Bike has liability insurance that may be applicable in events where Oslo City Bike is legally liable for compensation.

Breach of contract

If the terms of use for the Ruter app are not complied with, Ruter may block the app from further use. In that case, Ruter will refund any outstanding legitimate claims.

If you use the app in violation of these terms, or any other misuse of the app, you are responsible for any financial loss incurred by Ruter as a result.

In addition, the terms and conditions of Oslo City Bike apply to the use of the vehicles, cf. Oslo City Bike's terms section: In case of misuse of the service, UIP may permanently block your access to Oslo City Bike. Misuse includes, among other things:

• Product sharing
• Resale
• Incorrect personal information
• Vandalism
• Careless cycling
• Your behavior towards the employees at UIP

Withdraw agreement

The agreement for using Oslo City Bike is withdrawn from the profile page in the app. It takes 14 days before the agreement is terminated. To be able to ride the city bike again, a new agreement must be entered.