Is the Ruter app not working?

Check if it is a known issue

Real-time traffic, ticket purchases and logins may be affected if we experience problems with any of our systems.

On the traffic updates page, you can see the current status.

Try this if the app isn’t working

These steps solve most common problems:

Close and reopen the appSwipe the app away and start it again. This often helps if the app is stuck or frozen.

Check your internet connectionThe app needs internet access to fetch real-time data and tickets. Try switching between mobile data and Wi‑Fi, or turning airplane mode off and on again.

Update to the latest versionGo to the App Store or Google Play and check if there’s an update available. We regularly release bug fixes and improvements.

Restart the phoneA simple restart helps if the update isn’t enough.

Uninstall and reinstall the appDelete the app and download it again. You won’t lose any tickets; they’re stored in your account.

Are you still having problems?

If the app isn’t working right now, you can buy a ticket on board if you’re traveling by boat or bus. You can also buy a new travel card with a ticket or travel credit at the Narvesen, 7-Eleven and Mix kiosks, or at our customer service center at Jernbanetorget.See the address there.

You can also find the journey planner at ruter.no/reiseplanlegger/.

Still not resolved?

Let us know so we can help you, or see if others are reporting the same thing.

Contact customer service by phone 22 05 70 70.