In this Agreement, the following words and terms may be understood as follows:
Data Protection Declaration means the privacy statement explaining how Ruter processes personal data.
Vehicle means Oslo City Bike's bicycles.
Contact Details means first name, surname, e-mail address, cell phone number, and valid payment information.
The Oslo City Bike Terms and Conditions apply in addition to the terms and conditions on this page.
To rent an Oslo City Bike vehicle in the Ruter app, you must first create a Ruter profile. Only correctly registered customers can use Oslo City Bike's offer in the Ruter app.
It is only when the registration process – which requires the customer to enter contact details (first name, surname, e-mail address, cell phone number and valid payment information) and also accept the terms of the agreement – that a user agreement is valid for driving a city bike between you as a customer and Ruter.
The profile you have created in the Ruter app only applies to Ruter's own app. The profile is not valid in Oslo City Bike's app and cannot be transferred. Rides made in the Ruter app can be managed by Oslo City Bike's customer service office (for example, terminating rides due to technical errors). Oslo City Bike does not have access to customer details beyond mandatory situations where Ruter gives specific access to them.
Using the Ruter app, you can use Oslo City Bike's offer in Oslo. That means you can find a city bike, start a ride, end a ride, and pay for the rent.
Terms and conditions for using the app
Ruter's Terms and Conditions for Travel apply to the agreement between the customer and Ruter as far as they apply. The following conditions also apply:
- It is not permitted to change or manipulate fixed content in the app.
- Any attempt to recreate the original source code for the software (known as reverse engineering) is strictly prohibited.
- Ruter's tickets and/or data made available by Ruter shall not be copied, transferred, traded and/or distributed in any way.
Payment for city bike rides
If you rent a city bike in the Ruter app, you must:
- Have an approved payment method linked with your profile (debit/credit card).
- Have sufficient coverage during the purchase process so that you can pay the amount we charge for the rental.
The rental consists of an amount to be paid to unlock and use Oslo City Bike's vehicle for 60 minutes. After 60 minutes, NOK 15 is charged per 15 minutes for up to 3 hours. Prior to entering into the rental contract, Ruter's app will show the amount for renting the vehicle for 60 minutes, and the amount accruing every 15 minutes after 60 minutes. The amounts include mandatory value added tax.
Ruter will reserve an amount directly from your bank card/credit card in connection with your use of the vehicle. The rent is due for payment when the rental agreement ends. Then the actual price of the trip is calculated and the reserved amount is adjusted to the calculated cost. If the full reserved amount is not used during the ride, part or all of the reserved amount will be refunded upon completion of the ride. The release of the withheld amount may take a few business days due to the processing of the amount by banks and/or other third parties. At the start of the rental, the Ruter app will reserve an amount up to NOK 200.
If the use of Oslo City Bike's vehicles according to the rental agreement is not possible, even if Oslo City Bike's vehicles are marked as available in the Ruter app, you will not be charged for the rental.
Payment for use of Oslo City Bike's vehicles will be handled according to the processing of the payment option (card payment) you have chosen when registering your Ruter profile. By concluding a rental agreement, you confirm that Ruter has the right to authorise the transfer of the specified account by direct debit.
If you do not have sufficient funds on the payment card associated with your Ruter profile at the end of the rental, the amount of the overtime (anything over 60 minutes and up to 3 hours) will be set as unpaid. The amount owed must be settled before you can ride a city bike in the Ruter app again. You also cannot delete the user profile in the Ruter app until outstanding amounts have been paid.
Reservation and conclusion of rental agreements
Using an Oslo City Bike vehicle is only possible if it is marked in the Ruter app as available.
Ruter and Oslo City Bike can call the customer using the cell phone number stored in the user account if there are significant operational disruptions related to the customer's use of a vehicle.
Termination of the rental
Customers wishing to terminate the rental agreement must park Oslo City Bike's vehicles correctly, according to Point 5 of Oslo City Bike's Terms and Conditions.
- After use, return the city bike to one of Oslo City Bike's active racks. If the city bike is not parked correctly, and you therefore do not receive a confirmation in the app that the city bike has been delivered, you are liable for damages if it is stolen and does not show up within 14 days.
- If the city bike you last used is away from the system for more than 14 days, it is considered lost, and you will receive an invoice with a claim for compensation of NOK 5000.
- If you are under the age of 18, your parent/guardian is liable for damages.
The claim remains even if the city bike should be returned to us at a later date. This is to cover costs incurred for extra work to find missing city bikes and to do a thorough check and repair, as well as the time the city bike has not been available to our users.
Exceeded maximum rental time (3 hours)
If you believe you have received an incorrect warning or block, please contact Ruter's customer service (you can find the contact details under Help and Contact in the Ruter app) or UIP at firstname.lastname@example.org.
You are responsible for damage caused by negligent or grossly negligent use of the vehicles and/or violation of Norwegian law.
For more on your responsibilities, see Oslo City Bike Terms and Conditions for Purchase and Use Point 3.
Oslo City Bike's responsibilities
Oslo City Bike is, subject to certain conditions, liable for damage caused by the use of the vehicles. Oslo City Bike is not responsible for damage caused by the user's negligence or gross negligence when using the vehicles, or violation of Norwegian law. Oslo City Bike may, via its insurance company, seek reimbursement from the user for any damage caused by the user's negligence or violation of legislation. If the damage is due to the vehicle's construction or design, Oslo City Bike will, through its insurance company, cover damage to users or third parties, and seek recourse from the manufacturer of the vehicles.
You are liable for any damage which you cause to yourself, your belongings or others and their belongings by your use of the bicycle. You are responsible for costs in connection with. such damages, and we therefore recommend that you at all times have valid travel and content insurance, which may have relevant coverage for such damages. Oslo City Bike has liability insurance that may apply in the event of incidents where Oslo City Bike is legally liable for damages.
Breach of contract
If you violate the terms and conditions for using the app, or misuse the service in any other way, you are also responsible for any economic loss incurred by Ruter in relation to this misuse.
In addition, Oslo City Bike's Terms and Conditions for Use of Vehicles apply. If the service is abused, UIP can permanently block your access to Oslo City Bike. Abuse means, among other things:
- Product sharing
- Incorrect personal data
- Negligent cycling
- Inappropriate behaviour towards employees of UIP
Withdrawing from the agreement
The agreement for riding Oslo City Bike vehicles is withdrawn from your profile page in the app. It takes 14 days for the agreement to be terminated. In order to ride a city bike again, a new agreement must be entered into.
Last updated: 28.08.2023