Privacy, permissions, and statistics when using the RuterBestilling app

When you travel with Ruter's services in RuterBestilling, we sometimes need to process personal data. This applies to school and special transport, activity transport, and age-friendly transport. These services require a minimum amount of information about you as a user to be provided.

With simple booking transport, you will be able to travel anonymously. This is a service offered in selected areas in Akershus. The service is open to everyone and without restrictions in use, as long as the service is provided in the area. This service is available as an anonymous user.

Legal basis

Consent to the processing. You can withdraw your consent by contacting Ruter.

Purpose

Age-friendly transportation

Ruter processes personal data in order to receive orders for – and carry out – age-friendly transport, as well as to provide you with more personalized and improved customer relationship management.

School and special transport

We process personal data to provide and carry out school and special transport services.

Simple order transport

Simple booking transport is available as an anonymous user, and the personal information we request will only improve the service.

This is what we handle

Customer information: Mobile phone number. Name is optional, but will make the execution of the booking transport more efficient and prevent wasted trips
Booking details: Addresses (favorites) and trip history
GPS and location data: Processed only locally in the app, and not sent to Ruter
We only process your information if you have consented to it, or to fulfill a contract for a service with you. You can withdraw this consent at any time, or cancel the contract.

Customer information and travel details are stored in separate databases, and access to the information is restricted.

Please note that preferences such as assistive devices or the need for a companion are stored locally on your mobile device. The same applies to your full name as a logged-in user. First names are made available to drivers and are stored on the server so that the driver knows who to pick up.

Due to fleet management, a limited number of users in Ruter have access to the GPS coordinates of the bus. This information is not linked to personal data about you.

More detailed description of purpose and services

School and special transport

Ruter has already processed your personal data to make decisions regarding school transport according to the Education Act. The processing of personal data in the app is to follow up and provide the service to students who are entitled to special transport.

More information about school and special transport and privacy

Age-friendly transportation

Age-friendly transport is a type of demand-responsive transport. Personal data is processed in order to provide you with demand-responsive transport services and to follow up on the service, for example in case of deviations.

Other information processed depends on the ticketing method used.

Storage and deletion

Your customer information, associated with the RuterBestilling app, will be stored as long as you have consented to storage. Upon deletion, your account will be deleted along with your phone number, name, and preferences in the app. In addition, we will delete the link to the services you used in the app.

If you withdraw your consent, we will delete your customer information within 14 days.

Travel information is stored for up to 365 days following the last customer inquiry. This is to process inquiries about the trip, and to be able to handle any complaints to the Transport Complaints Board.

Access and use

Access to your personal information is restricted, only those with a legitimate need have access. In addition, the carrier will have access to information about first name, pickup and delivery locations, and times.

Your personal information will not be disclosed unless we are required to do so by public authorities.

Your rights during treatment

You have the right to access and correct inaccurate information, or to request the deletion of unnecessary information stored about you. You can also transfer information to a new data controller.

You also have the right to restricted processing, for example by requesting that allegedly incorrect information is only stored until it has been corrected.

Learn more about your rights under Privacy in Ruter's services

Ticket purchases through the app are made based on our terms and conditions.

Statistics

We aim to improve the app, and use Segment.io in RuterBestilling to collect usage statistics. The usage information is sent to us anonymously and cannot be linked to you as a user. Segment is a tool for recording events in the app and collecting them for statistics. For example, an event could be 'Order completed' - then this event will be collected each time an order is completed, and we can use it to see how many people place an order each day or in total over a month.

In addition to some metadata, Segment will also send the following with an event:

• IP
• Operating system and phone type
• Device-ID
• Screen size
• App version

Access on the phone

For RuterBestilling to function optimally, the app needs access to certain features on your phone. You can choose to turn off these permissions, but some features will then either be unavailable or not function optimally. You turn off the permissions in the settings on your phone.

Note that the location access is only processed locally on your phone – the information is not sent to Ruter or any other parties.

iPhone

Location
Used to suggest relevant travel addresses and information during booking transport.

Notification
Used to send messages about important information such as delays on your journey.

Android

Location
Used to suggest relevant travel addresses and information during booking transport. This is not submitted to Ruter.

Request access to or deletion of information

If you want access to or delete the information stored about you, you must send this in writing, either by mail or through the contact form. You can also get in touch with our customer service center.

Out of consideration for privacy, you will receive information that identifies you at your mailing address.