Ticket control
Fee
You are personally responsible for having a valid ticket when you travel. Without a valid ticket, you will be fined during a ticket inspection. The size of the fine, or the amount of money you must then pay, is determined by the Ministry of Transport.
- Adults over 18 years pay 1,200 kroner on site, or 1,470 kroner if you want an invoice.
- Young people under 18 years pay 1,200 kroner regardless of the form of settlement.
- A false or forged ticket carries a fee of 2,600 kroner, and the ticket will be confiscated.
Frequently Asked Questions
What should I do if my ticket expires before the journey is complete?
You do not need to purchase a new ticket as long as the ticket was valid when you boarded. However, if you are going to switch to a different line or mode of transportation after the ticket has expired, you must purchase a new ticket.
I have forgotten proof/identification for entitlement to a discount.
If you have a valid ticket but lack valid proof of eligibility for student, senior, or youth discounts, you will be fined during a ticket inspection. We can waive the fine if you present valid proof of discount eligibility at our customer center within 14 days from the time of inspection.
What happens if the Ruter app does not work?
If there is an error with the Ruter app, ticket inspectors and drivers are notified, and you will be allowed to board the vehicle. If the app is down and you are unable to obtain a valid ticket in another way, you will not be fined. In certain error situations, you will receive an error message in the app that grants permission to board for 30 minutes. You must show this to the driver and the ticket inspector if asked.
Will I be charged a fee if I haven't activated my ticket?
Yes. The ticket must be activated on a card reader to be valid, otherwise you will be charged a fee during ticket inspection. You can find card readers on board buses, trams, ferries, and the metro. At metro stations with a control zone, you must scan the card before entering the control zone. If you are traveling by train, you must scan the card before boarding.
I have forgotten my travel card or my phone.
You must always have your ticket with you when traveling, otherwise you will be charged a fee during ticket inspection.
All our tickets, both on mobile and travel cards, are non-personal and can be lent to others. Therefore, you cannot come and show a valid ticket after an inspection, as it is not possible to document whether your travel card was left at home or used by someone else. This applies even if you have registered the travel card.
The card reader is not working, what should I do?
If the card reader is out of order, and it is not possible to obtain a valid ticket in any other way during the journey, you will not be fined.
Will I be charged if I have registered a travel card but not activated a ticket?
Yes, you will be fined during ticket inspection if your ticket is not activated or you have forgotten your travel card. Your ticket is non-personal and can be used by others even if you have registered the travel card.