Handbook: School transport for primary and lower secondary schools
1. School tickets in FSkyss
Schools can order school tickets through FSkyss when
- the pupil can travel by regular public transport
- the pupil is entitled to transport due due to distance, shared residence or medical reasons
Get started with FSkyss
Each school employee has their own login to FSkyss.
To register a new user in FSkyss, please send the following to post@ruter.no:
- full name
- user email address (work email)
- mobile number linked to BankID.
Lost access? Send a message to post@ruter.no and we will help you.
School ticket on a travelcard
The school must register the school ticket on an empty travelcard.
You order empty travelcards through RuterBedrift.
If the school has a user account in RuterBedrift, select "Log in". If the school does not have a user account, select "Become a business customer" and follow the steps on the screen.
If the pupil already has a travelcard, it can be reused. Once the application has been approved, the pupil must scan the card at a card reader, and the school ticket will be loaded onto the card automatically.
How do I register the school ticket on a new travelcard?
- Remember to enter the last nine digits of the card number in FSkyss.
- Hold the card against the card reader for 5 seconds. The school ticket will then be downloaded to the card.
School ticket on mobile
If the pupil would like their school ticket on their mobile instead of a travelcard, the school ticks the box for "School ticket on mobile" in FSkyss.
For pupils aged 13 or 14, the school must obtain consent from a parent or guardian. Older pupils can tell the school themselves that they would like a mobile ticket. Here you will find a template for the consent form.
The ticket can be switched between mobile and travelcard, but the school must make the change. A ticket cannot be active on both a travelcard and a mobile at the same time. Read more about school tickets on mobile here.
Replacement cards
From the 2026/2027 school year, a new procedure applies to replacement cards. If a pupil needs a new card, the school takes an empty travelcard and registers the new card number for the pupil in FSkyss.
Temporary travel passes are no longer issued.
2. Zone-free monthly pass for children and young people
From 1 August 2026, children and young people (aged 6–19) will be able to travel freely between the zones for 238 kroner per month.
The monthly pass (30-day ticket) has several advantages over the current time-limited school ticket:
- The ticket can be used at any time of day, every day of the week, including weekends and holidays.
- The ticket is valid for all zones in Akershus and Oslo for the price of one zone.
- The ticket can be used for school, work and leisure activities.
For many people, it can cover the need for the school ticket from Ruter.
The ticket is purchased in the Ruter app, Vy app, EnTur app or on a travel card at Ruter’s points of sale. You can find them by checking points of sale in the journey planner.
3. Special transport in Skoleweb
Schools can apply for special transport in Skoleweb when
- the pupil cannot travel by regular public transport for the whole journey
- the pupil is applying for transport on medical grounds and cannot travel by public transport
Get started with Skoleweb
The school logs in to Skoleweb with a shared user account. If the school does not have a user account, you can contact the decisions department at post@ruter.no.
4. Applications
Valid documentation
Documentation from a qualified professional must be uploaded together with the application. You upload the documentation at the end of the application in Skoleweb.
Examples of documentation:
- a statement from a qualified professional (medical transport)
- documentation of shared residence – confirmed by both guardians
- child welfare service’s payment confirmation (temporary placement)
Applications without documentation may be rejected.
Changes during the school year
The school must notify us if:
- the pupil moves
- the pupil changes school
- the shared residence arrangement changes
- the medical documentation expires
- the pupil leaves the school
Important deadlines
1 April: The school's start and finish times must be sent to Ruter using the contact form.
1 May: Send any changes to finish times for the last day of school using the contact form.
20 June: Apply for school transport in Skoleweb or FSkyss by this deadline to guarantee that the application is processed before the start of the school year.
Holidays and medical transport: The school must book transport at least four weeks before the holiday.
Temporary residence and transport rights
School transport from a temporary address may be relevant in the following cases:
- relief care home (with decision)
- crisis center
- healthcare institution
In these cases too, school transport is as a rule planned with regular public transport as far as possible. If the pupil needs special transport (taxi/minibus), the need must be documented in the same way as when the pupil lives at their registered address.
If Child Welfare Services has temporarily placed the pupil at another address, the school must attach confirmation from Child Welfare Services of the placement and of who covers the costs.
Does not grant transport rights:
- temporary stay with family/friends
- renovation, rental and similar
- private agreements on respite care
5. Supervisory duty
The school has a duty of supervision on the way to and from school and in the morning before school starts.
If special transport is requested because of bullying or similar issues on the way to school, one measure may be for the school to provide a supervisor on the bus.
6. Solo transport and dedicated driver
Pupils are not entitled to solo transport or a regular driver under the Education Act.
However, Ruter may grant solo transport in very exceptional cases, and only when it is well documented that shared transport is not safe or appropriate. We cannot grant a regular driver.
Solo transport may apply in two main situations:
1. Safety considerations
If the pupil has disruptive behavior that may pose a risk to other pupils, Ruter may consider solo transport. In such cases, as a general rule the pupil must be accompanied by an escort, for the driver’s safety and to ensure that the transport is safe.
2. Need for shielding:
If the need relates to shielding during transport, the parents/guardians or the pupil must provide documentation showing that there is likely a medical need for special transport. The documentation must be submitted to the school so that it can be attached to the application for school transport.
When submitting the application, the school must also confirm that there is an individual decision on shielded education, for example under sections 11-4 or 11-6 of the Education Act or equivalent provisions. You do not need to send a copy of the decision.
This is because the Education Act is based on a fundamental principle of social belonging and inclusion in the class and school community. The need for shielding during transport must therefore be considered in connection with the pupil's overall education and the documented adjustments the pupil receives in their everyday school life.
7. Companion and MOV
Companion
The municipality makes decisions about companions. The municipality is free to approve whomever they want as a companion, for example parents, siblings, employees at the school/municipality, and so on.
Must be transferred to adult (MOV)
MOV means that the pupil must be met by an adult at both drop-off and pick-up. The pupil must therefore not be alone, either when being dropped off at home or at school. MOV never applies in only one direction: the pupil must be met by an adult both at home and at school.
Ruter is not obliged to collect the companion from, or return them to, their home address in connection with the pupil's transport.
8. Do you need help?
Use the contact form if you
- want to appeal a decision about school transport or have questions about the decision
- have been granted transport, but the transport is not working as it should
- want to change an existing transport arrangement
- will submit documentation or other information later
Also check the website Questions and answers about school transport. If you can’t find an answer, you can call Ruter’s customer service on 24 05 70 70.