Customer satisfaction survey

About the survey

The survey is carried out on board all of Ruter’s means of transport in Oslo and Akershus.

The target group is the passengers using Ruter’s means of transport.

When carrying out the survey, travelers must be offered the opportunity to respond to the survey in one of the following ways:

• on a tablet they are given
• receive a link to the survey via SMS or QR code
• or to be interviewed directly on board the means of transport

The purpose of the survey is to map customers’ satisfaction with the journey and various aspects of it. This may, for example, include service, cleanliness, and punctuality.

The interviews/recruitment take place at all hours of the operating day.

All interviewers must be dressed presentably and conduct themselves in a respectful and professional manner. The interviewing staff must have good language comprehension and speak Norwegian well.

The person responsible for the survey at Ruter AS is Gøran Eriksen.

Get in touch if you have any questions about the survey by email goran.eriksen@ruter.no.