Privacy Policy for Subscription

Here you will find information on how Ruter processes your personal data when you choose to subscribe to a period ticket on the Ruter app.

We process your personal data related to your Ruter profile in accordance with the privacy statement for RuterProfil, and you have the same rights as described therein.

Purpose

The purposes of processing the personal data are:

  • Offer automatic renewal of the 30-day ticket and customer follow-up in connection with this
  • Gather insights about usage and needs to improve the service
  • Comply with legal accounting requirements

Legal basis

The legal basis for processing personal data related to the subscription for the 30-day ticket is that it is necessary to fulfill the agreement.

For the processing of information related to legal requirements for accounting, the legal basis is that the processing is necessary to fulfill our legal obligations under the Accounting Act and the Bookkeeping Act.

To be able to offer the subscription service, it is necessary to process the following information:

Enlightenment
Treatment
Storage time
Payment cardComplete payment for the period ticketAs long as you have a payment card registered on your profile
Sales informationStorage of payment history in accordance with the requirements of the accounting law5 years
Phone numberSend payment notifications and process the payment on the specified dateAs long as you have a Ruter profile linked to your phone number
Subscription renewal dateSend payment alerts and process the payment on the specified dateAs long as you have a valid subscription
Information about subscription cancellationSending you SMS alerts about, and carrying out the termination of subscription7 days
Notification that was sent to you, the time it was sent and for which subscriptionStored so that customer service can assist the customer with inquiries1 year

We only process anonymous information that cannot be linked to you when we develop insights and statistics to improve our services.

See also:

We use cookies

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  • Essential Cookies (mandatory)

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  • Web Analytics

    We use analytics tools to gather anonymous statistics on how the websites are used, so that we can improve our service.