All our customers are solely responsible for carrying a valid ticket. Passengers who fail to produce a valid ticket during an inspection will receive a fine. The amount of the fine is determined by the Norwegian Ministry of Transport and Communications.
With Ruter in Oslo and Akershus
If you cannot produce a valid ticket during an inspection, you will receive an invoice for NOK 900. If you pay on the spot the fine will be reduced to NOK 750.
In the event of forgery the fine will be NOK 1500.
Mobile tickets. Always remember that
Mobile tickets must be activated before you get on board. The screen must be legible and you must have sufficient battery capacity for the duration of your journey. If you have purchased a mobile ticket for others, your companions must have access to your phone during a ticket inspection.
Read more about mobile tickets.
Travelcards. Remember that
You can activate your new period ticket exactly when you want the period to begin.
A new period ticket cannot be activated until the old one has expired. So pay attention to the expiry time and date displayed on the validator display. If you scan your travelcard every time you travel, you will always be sure that you have a valid ticket.
If the ticket machine or validator is out of order, and it is not possible to get a valid ticket, you will not receive a fine. The ticket inspector and/or Ruter will be able to check the status of the equipment in question. It is important that you have done everything you can to make sure you have a valid ticket.
All tickets are anonymised and can be borrowed by others when you aren't using them. This is why you cannot produce a valid ticket after an inspection, since it is possible that another person may have been using it at the time when the inspection took place.
Read more about travelcards.
If you wish to appeal against a fine, you must do so in writing, either by completing this customer contact form, or by post to "Ruter's Customer Service Centre, P.O.Box 1030 Sentrum, 0104 OSLO". Appeals will not be dealt with face to face.
If, during a ticket inspection, you are found travelling on a student, seniors or youth ticket without a document providing proof of your entitlement to a discount , you will receive a fine. If, within three working days, you report to Ruter's Customer Service Centre at Jernbanetorget with valid proof of your entitlement to a discount at the time of the inspection, we will waive the fine. Alternatively you can send a fine waiver request electronically using our contact form (only in Norwegian), also within three working days of receiving the fine. Read more about Ruter's discounts.
If you wish to appeal to NSB, please use this form: kontrollgebyrskjema på nsb.no (in Norwegian).
If you want to complain about ticket control outside the area covered by Ruter and NSB, you have to contact the company with which you travelled. You will find contact information on the ticket control fee.