# Refund policies for business, school, and kindergarten

> Have you purchased a ticket for business, school, and kindergarten that you can't use? Here you will find information about cancellation and refunds.

## When can I get a refund?

- You have unused or non-activated tickets

These will be refunded for up to two years from the purchase date. After this period, tickets for business, school, and kindergarten are invalid, and can neither be refunded nor  
activated.

### Reisekort

Travel funds are refundable for up to 3 years after they have been loaded onto the travel card.

## Apply for a refund

### Impulskort and Reisekort

Unused tickets can be returned by mail. Please mark the shipment with the original case number for the order.

Address:  
Ruter As  
Card Production c/o Case Processing  
P.O. Box 1030 Sentrum  
0104 Oslo

### Submission at Ruter S

We encourage you to send the tickets by mail, but you can also drop them off at our customer center [Ruter S at Jernbanetorget](https://ruter.no/en/help/contact-us), along with your name and organization number for company, school, or kindergarten.

The refund will not be processed at the customer service center, but will be forwarded internally. Unused tickets cannot be exchanged for new ones, and the remaining value will be issued as a credit note. Any new tickets must be ordered again through our booking form.

### Reisekort

If you have a travel card, you can apply for a refund via the corporate form.

[Apply for a refund](https://kontakt.ruter.no/no/bedrift/bestille-erstatningskort)

### Are you looking for a refund for regular tickets?

The refund rules on this page apply only to tickets for business, school, and kindergarten. If you have purchased a regular ticket in the RuterBillett app, travel card, kiosk, or service point, different rules apply.

## More about corporate tickets:

- [Our company page](https://bedrift.ruter.no/)

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Last updated: 2026-10-15
Source: https://ruter.no/en/more-transport-services/refund