Accessibility

Are you in a wheelchair, travelling with a pram or have reduced functional ability? Here you may find information on accessibility on board our buses, trams, the metro and ferries.

Wheelchairs and prams

Prams: Maximum size and safety

  • You may bring a pram free of charge if there is sufficient space on board.
  • The driver determines whether there is sufficient space, taking safety into account.
  • Ensure that the pram is stationary with the brake on, and hold on to it if necessary. You yourself are responsible for any harm the pram causes to others.

Due to safety concerns there are also size restrictions for prams, depending on the service you are travelling with. Note that you yourself are responsible for complying with these:

  • The pram's length must not exceed 1,200 mm, while the width must not exceed 800 mm.

Exceptions:

  • On the Metro, the newest trams (lines 13, 17 and 18) and the ferries between Aker brygge, Nesodden and Vollen, you may bring a pram with a length of up to 1,460 mm and a width of 800 mm.
  • On the old trams (lines 11, 12 and 19) the doors are narrow, such that the length of the pram must not exceed 1,200 mm while its width must not exceed 700 mm.

Prams: Maximum size and safety

  • You may bring a pram free of charge if there is sufficient space on board.
  • The driver determines whether there is sufficient space, taking safety into account.
  • Ensure that the pram is stationary with the brake on, and hold on to it if necessary. You yourself are responsible for any harm the pram causes to others.

Due to safety concerns there are also size restrictions for prams, depending on the service you are travelling with. Note that you yourself are responsible for complying with these:

  • The pram's length must not exceed 1,200 mm, while the width must not exceed 800 mm.

Exceptions:

  • On the Metro, the newest trams (lines 13, 17 and 18) and the ferries between Aker brygge, Nesodden and Vollen, you may bring a pram with a length of up to 1,460 mm and a width of 800 mm.
  • On the old trams (lines 11, 12 and 19) the doors are narrow, such that the length of the pram must not exceed 1,200 mm while its width must not exceed 700 mm.

Accessibility on board

Most buses, trams, metro carriages and ferries in Oslo and Akershus are accessible so that it is easy to board with wheelchairs and prams. However, in order to wheel straight on board, you are also dependent on the platform/stop being adapted for this for both boarding and disembarking.

Metro

All metro carriages have low floors with no steps, so that they are easy to board. At certain stations there may be differences in levels between the carriage and platform, for example Nationaltheatret. There may be parts of the platform that are more accessible and that are better suited to boarding than others. For the most possible space, use the doors closest to the joints on the Metro carriages. The Metro stations have ramps or lifts to the platform (with the exception of Frøen station), in addition to stairs.

Do you have any questions? Call the Metro on phone no. 952 58 000.

Tram

New trams (lines 17, 18 and 13)

The newest trams (SL95) have low floors to facilitate easy boarding. Use the wheelchair/pram button to notify the driver. Ordinarily there is space for one wheelchair or two prams at each middle door.

Old trams (lines 11, 12 and 19)

Unfortunately, it is not possible to board the older trams (SL79) with a wheelchair, as they have steps. If you are travelling with a pram, we recommend using the left side of the tram's two middle doors. This is wider and doesn't have a post blocking the way.

Buses in Oslo

All city buses have low floors, so that they are easy to board. Use the middle doors for as much space as possible. Ordinarily there is space for one wheelchair or two prams at each middle door. Use the wheelchair/pram button to notify the driver when boarding or disembarking.

Buses in Akershus

Most buses have low floors to facilitate boarding. Certain buses may nevertheless have higher floors, making it more difficult to board alone. If travelling with a pram, wheelchair or similar, you may require assistance from the driver or other passengers to board. This concerns express buses, certain school buses and some of the buses that travel to and from Drøbak.

Ferries

B10 between Nesodden and Aker brygge

All ferries are adapted at both ends, so it is easy to board and disembark.

B11, B20, B21 and B22

The ferries have a ramp that can be hoisted up and down, but at low tide the ramp can be very steep and can pose a problem for prams and wheelchairs. The crew will be of assistance for boarding and disembarking.

B1, B2, B3, B4 to and from the islands

You may wheel the wheelchair/pram on board, but apart from Rådhusbrygge 4, none of the quays are particularly well adapted. There are mobile ramps that are used as required, but in the case of extremely low or high tides, boarding and disembarking can be difficult. At some of the islands, in particular Gressholmen, there are only paths as well, and it is thus not particularly well-suited for prams and wheelchairs.

Travelling by train? More on accessibility on trains at nsb.no

Hearing and sight impairments. Pictogram

Hearing and sight impairments 

We are constantly working to make information accessible to everyone who travels with us.

  • All buses are equipped with screens displaying the next three stops, and the arrival time at the stops.
  • All means of transport have announcements stating the next stop.
  • The RuterReise app for iPhone has a text-to-speech solution.
  • If you are travelling with a wheelchair, the RuterReise app can display which trams have a low floor for easy boarding.
  • Several stops have real-time signs with a text-to-speech solution.

Any questions? Get in touch, and we'll try to help you!

Contact us

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