# Contact us

> Do you have questions or need help? Here you can find answers to some of the most common questions we receive. You can also call us or fill out our contact form.

You can find answers to many questions without having to call or write to us. Here are topics we often respond to, and which others are curious about.

## Frequently asked questions to us

- [ Refund and Travel Guarantee](https://ruter.no/en/help-and-contact/refund-taxi)

- [Ticket inspections: How they work and why we have them](https://ruter.no/en/about-our-tickets/ticket-control)

- [Transfer tickets](https://ruter.no/en/the-ruter-app/transfer-tickets)

- [Lost and Found](https://ruter.no/en/help/lost-and-found)

- [Cancellation and refund of ticket](https://ruter.no/en/help-and-contact/refund-of-ticket)

## Our contact information

Didn't find the answer to your question? Contact us by phone or through the contact form.

Contact us by phone [22 05 70 70](tel:22057070).  
  
Requests for ticket refunds or taxi expenses must be submitted in writing to us, with a valid receipt attached. 

[Write to us via our contact form](https://kontakt.ruter.no/)

### Our opening hours

Monday – Friday: 07:00 AM – 08:00 PM  
Saturday: 09:00 AM – 06:00 PM  
Sundays, public holidays and bank holidays: 10:00 AM – 04:00 PM

## Customer Service

Visit us at the Ruter S customer center at Jernbanetorget (Jernbanetorget 1).

## See address and opening hours

### Ruter S Customer Service Center at Jernbanetorget

You can find us on the first floor of the tower in front of Oslo Central Station.

Address: Jernbanetorget 1, lower level, 0154 Oslo

**Opening Hours**  
Monday – Friday: 09:00 AM – 08:00 PM  
Saturday: 09:00 AM – 06:00 PM  
Sundays, public holidays and bank holidays: 10:00 AM – 04:00 PM

### Reuters' headquarters

Switchboard: [40 00 67 00](tel: 40006700)

Mailing address: Ruter As, P.O. Box 1030 Sentrum, 0104 OSLO.

## Paratransit (TT)

[See if you can find answers on our pages about TT](https://ruter.no/en/more-transport-services/accessible-transportation/contact). You can also call us at phone number [04521](tel:04521).

[Contact form for paratransit (TT)](https://kontakt.ruter.no/tt)

## School transport

[More information about school transport can be found here](https://ruter.no/en/more-transport-services/school-transport/school-transport-in-akershus). Do you have questions about school transport? Ruter is responsible for transport in Akershus, while Oslo municipality is responsible for Oslo. 

[Contact form for school transport](https://kontakt.ruter.no/no/skoleskyss)

You can also call us at [24 20 20 33](tel:24202033).

Something concerning the train service? [Contact Vy directly](https://www.vy.no/vygruppen/kontakt-oss).

## See also:

- [The Ruter app](https://ruter.no/en/planlegg-reise/the-ruter-app)

- [Travel Conditions](https://ruter.no/en/practical-information/travel-conditions)

- [Our mission](https://ruter.no/en/about-ruter/our-mission)

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Last updated: 2026-10-15
Source: https://ruter.no/en/help/contact-us