# Complaint about ticket inspection

> Do you believe the fee is incorrect, or do you want to complain about a ticket inspection? Send your complaint in writing, and we will process it as quickly as we can. 

## complaint

Do you want to appeal a fee you have received, or give feedback about a ticket inspection? [All complaints about ticket inspections and fees must be submitted in writing](https://kontakt.ruter.no/no/billettkontroll-og-gebyr). Unfortunately, we do not process complaints made in person.

You can also send the complaint by mail. Information you must include:

- Your name
- Your date of birth
- Your email address
- Information about why you want to complain
- Fee number (7 or 8 digits)
- Receipt (if you paid the fee on the spot)

Send complaints to:

Ruter Customer Service  
P.O. Box 1030 Sentrum  
0104 Oslo

Does the complaint concern Vy's train?[See vy.no](https://www.vy.no/).

## How to pay the fee

The ticket inspectors carry payment terminals so you can pay by bank card on the spot. If you cannot or do not wish to pay on the spot, you will receive a paper invoice with an account number and payment information. The payment deadline is 14 days.

Have you lost the invoice? Call us on [22 05 70 70](tel:22057070) or [177](tel:177), and we will help you.

[Deferred payment? See how to apply](https://kontakt.ruter.no/no/billettkontroll-og-gebyr/utsette)

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Last updated: 2026-10-15
Source: https://ruter.no/en/about-our-tickets/ticket-control/complaint