All our customers are solely responsible for carrying a valid ticket. Passengers who fail to produce a valid ticket during an inspection will receive a fine. The amount of the fine is determined by the Norwegian Ministry of Transport and Communications.
With Ruter in Oslo and Akershus
Persons who are unable to produce a valid ticket will be subject to a fine, currently set at NOK 1150, or NOK 950 if paid on the spot. For children and young persons under 18 the fine is NOK 950 regardless of method of payment.
In the event of misuse or forgery of a ticket, an increased fine, currently NOK 2000, must be paid and the ticket will be confiscated.
Mobile tickets. Always remember that
Mobile tickets must be activated before you get on board. The screen must be legible and you must have sufficient battery capacity for the duration of your journey. If you have purchased a mobile ticket for others, your companions must have access to your phone during a ticket inspection.
When you show your active ticket during a ticket inspection, the inspector will ask you to tap the two fields “Control code” and “Today’s picture”. Both of these fields contain information enabling the inspector to check that you have a valid ticket.
If there is a fault in our ticket app, ticket inspectors, drivers and ticketing personnel will be notified and you will be permitted to travel. If you are unable to obtain a valid ticket by other means, you will not receive a fine. If the app is out of order due to technical faults for which Ruter is responsible, a message will appear in the app allowing you to travel ticketless during the following 30 minutes. You must show this message to the driver (on buses and trams), ticketing personnel (on ferries) or the ticket inspector.
Read more about mobile tickets.
Travelcards. Remember that
You can activate your new period ticket exactly when you want the period to begin.
A new period ticket cannot be activated until the old one has expired. So pay attention to the expiry time and date displayed on the validator display. If you scan your travelcard every time you travel, you will always be sure that you have a valid ticket.
If you find that a ticket machine or validator is out of order, and it is impossible for you get a valid ticket by other means later during your journey, you will not receive a fine. If the inspector is unable to check the fault there and then, you must give him or her your name, address and date of birth. In such situations, Ruter will check the status of its equipment at the time you travelled. If we find that the validator or ticket machine was in fact working at the time in question, you will receive a fine in the post.
All tickets are anonymised and can be borrowed by others when you aren't using them. This is why you cannot produce a valid ticket after an inspection, since it is possible that another person may have been using it at the time when the inspection took place.
Read more about travelcards.
If you wish to appeal against a fine, you must do so in writing, either by completing this customer contact form, or by post to "Ruter's Customer Service Centre, P.O.Box 1030 Sentrum, 0104 OSLO". Appeals will not be dealt with face to face.
If, during a ticket inspection, you are found travelling on a student, seniors or youth ticket without a document providing proof of your entitlement to a discount , you will receive a fine. If, within three working days, you report to Ruter's Customer Service Centre at Jernbanetorget with valid proof of your entitlement to a discount at the time of the inspection, we will waive the fine. Alternatively you can send a fine waiver request electronically using our contact form (only in Norwegian), also within three working days of receiving the fine. Read more about Ruter's discounts.
Train travel with NSB
If you wish to appeal to NSB, please use this form: kontrollgebyrskjema på nsb.no (in Norwegian).
If you want to complain about ticket control outside the area covered by Ruter and NSB, you have to contact the company with which you travelled. You will find contact information on the ticket control fee.