Trafikanten was established in 1986 and is known as a service company with the primary objective of promoting the use of public transport through good information and attractive and updated information solutions which are available for all. From January 2012, Trafikanten became a wholly-owned Ruter subsidiary and will continue its business under the Ruter name.
Organisation, management, board and owners
Trafikanten AS is a wholly-owned subsidiary of Ruter As. Read more about Ruter.
Management
Trafikanten AS is managed by managing director Jarl Eliassen.
Board
Trafikanten's board is chaired by chairman Bernt Reitan Jensen. Members of the board: Ellen Marie Rogde (vice-chairman), Marit Elin Leite and Inge Andersen (employee repr.). Substitute representatives: Tore Kåss, Vibeke Harlem, Fride Lundestad (employee repr.).
Norsk Reiseinformasjon AS - a subsidiary of Trafikanten AS
Trafikanten is the owner of the company Norsk Reiseinformasjon AS (NRI) (only in norwegian). Norsk Reiseinformasjon AS is the publisher of "Rutebok for Norge" (Timetable for Norway) and the owner of rutebok.no.
Trafikanten's services
Trafikanten runs its services under the Ruter name.
Web, mobile and realtime
Trafikanten is particularly well-known for its success with Internet solutions, mobile applications and realtime information, and has won several awards for its electronic services. On the web, Trafikanten operates route and realtime data for the travel planner, maps and editorial content. In addition, Trafikanten operates mobile applications and the realtime system for buses, trams and boats in Oslo and Akershus.
Here you can read more about mobile services and realtime.
Customer service
Trafikanten runs Ruter's Customer Service Centre on Jernbanetorget, the service points at Aker brygge and Oslo Airport Gardermoen as well as the Call Centre 177. More information about our customer service you will find on Ruter's contact pages.
Information about Service Disruptions
Our info-operator works closely with the traffic supervisors for bus, tram, metro and boat services in Ruter’s network, in addition to NSB, the Airport Express Train (Flytoget), the Airport Express Coach (Flybussen) and Flybussekspressen. Information about incidents that can affect you as a passenger is published and made available on the Internet, mobile phones and on realtime signs at stops.
Awards and publicity for electronic services
Trafikanten has in collaboration with Creuna, EDB ErgoGroup and Shortcut received awards in several prestigious competitions for its electronic services. In 2011 Trafikanten received as much as three awards for its home page trafikanten.no. Trafikanten was awarded the Farmand Award (Farmandprisen) for Best home page 2011, Norwegian Design Council's Award for Design Excellence in the category Interactive design as well as Gulltaggen in the category Best Home Page. For its iPhone application, Trafikanten in 2011 together with the developers Shortcut was awarded a diploma in Visuelt (Visual) and Gulltaggen in the categories Web based services and Mobile promotion.
Some history
Trafikanten AS is a continuance of the company Oslo and Akershus Trafikkservice AS which was created at the statutory general meeting September 25 1986. In January 1988, the service centre at Jernbanetorget was opened, and Trafikanten was soon famous for its work with travel information and customer service for public transport in the Oslo region.
Until 2012, Trafikanten was owned by several companies, with Ruter as the main owner and service purchaser. In January 2012, Trafikanten was bought up by Ruter, with the purpose of making things simpler for travellers with a more simplified organisation and externally unified profile. In March the same year, trafikanten.no and ruter.no were merged to a common website, ruter.no. In this way, Trafikanten continued its customer-related activity under the Ruter name.
Ruter was created in 2008 as a company for the planning and marketing of public transport in Oslo and Akershus. Trafikanten's customers were mainly people who travelled with Ruter, and the takeover enabled a stronger effort with regard to the services upon which public transport depends.
Contact information
Postal address: Trafikanten AS, Postboks 623 Sentrum, 0106 OSLO
Email: firmapost(at)trafikanten.no
Organization number: 991 592 954
Switchboard: 22 05 70 00
Call Centre: 177
NOTICE! For customer enquiries, call 177 or go to contact information.
